Sales Operations Associate
At a glance
Junior Revenue & Sales Operations role at Ac. US-GA-Alpharetta, Georgia (Sanct) · full-time · no salary stated · we estimate $77,000–$116,500 across the United States.
Ac has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Handle routine orders for assigned accounts, checking purchase details and clearing discrepancies before entry
- Track open orders and returns, weighing vendor availability, product cost and customer delivery needs
- Answer order and return requests, including invoice, credit, shipping and expediting questions
- Review return requests against established rules and resolve vendor billing differences involving price, quantity, freight or tax
- Coordinate with internal teams, vendors and customers to move sales support issues toward resolution
What you bring
- You have a two-year degree plus two to four years of related experience, or equivalent experience after high school
- You can assess straightforward issues using standard procedures and make sound decisions with moderate supervision
Who this fits
This junior role suits someone comfortable with routine sales support, order processing and customer service across primarily indirect sales. It is hybrid, with two days in the office and three working from home, in Alpharetta, Georgia.
From the employer
Position:
Sales Operations Associate
Job Description:
What You'll Be Doing:
- Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales. Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective.
- Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements. Resolve discrepancies with the customer prior to order entry; enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues. Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations and vendor availability.
- Customers Service and Service Requests: Meets customer service agreements established in SOW. Respond quickly ad professionally to customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping requirements. Documents all customer requests for product returns or maintenance cancellations in an Oracle ERP system. Obtains all related facts and makes the decision to accept or reject based on established guidelines.
- Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims: Maintain control of the open backlog of orders, service requests and RMA's from entry through billing. From ongoing reviews of open orders and SRs/RMAs determine if the vendors have shipped, entitled and or billed the order or return. Research and resolve vendor invoice variances caused by price, quantity, goods/services receipts, freight and tax cde discrepancies.
- May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.
What We're Looking For:
- Has developed knowledge and skills through formal training or considerable work experience
- Entry level often for those with work experience in the skill area
- Works within established procedures with a moderate degree of supervision
- Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
- Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require specific certifications.
Work Arrangement:
Hybrid: 2 days in office/3 days work from home
What's In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Short-Term/Long-Term Disability Insurance
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Paid Time Off (including sick, holiday, vacation, etc.)
- Tuition Reimbursement
- Growth Opportunities
- And more!
Annual Hiring Range/Hourly Rate:
$26.83 - $32.79Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location:
US-GA-Alpharetta, Georgia (Sanct)
Time Type:
Full time
Job Category:
Business SupportEEO Statement:
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
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