Inside Sales Associate (French Speaker)
Ac Open At a glance
Junior Account Executive role at Ac. MA-Casablanca · full-time.
Pay not stated Account Executive salary
growthroles summary, based on the employer's posting.
What you'll do
- Run renewal opportunities across their 120-day cycle, keeping execution on time and working toward renewal targets
- Contact end users and partners about renewal value, prices and options, and handle their objections
- Track churn signals, dissatisfaction, budget limits and complex cases, escalating risks so they can be resolved
- Find ways to retain or win back customers, expand products, and secure upsells or multi-year agreements
- Keep forecasts, pipeline records, CRM entries, partner quotes and renewal documents accurate and compliant
What you bring
- You speak French at C1 level and English at B2 level
- You have experience in sales, renewals, account management, customer success or sales operations in a technology sector
- You have used Salesforce, Dynamics 365 or a comparable CRM to track opportunities, forecasts and customer interactions
Who this fits
This role suits someone who can manage a busy renewal pipeline, prioritize competing work and meet sales targets. You’ll work with partners and end users on renewals, retention and account growth. The position is based in Casablanca, Morocco.
From the employer
Position:
Inside Sales Associate (French Speaker)Job Description:
About us:
Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.
As part of its growth, ARROW ECS is strengthening its teams and is looking for an Inside Sales Associate (French speaker)
What you will be doing at ARROW:
- Manage a portfolio of renewal opportunities throughout the 120-day renewal cycle, ensuring timely execution and achievement of renewal targets.
- Proactively engage end users and partners to drive successful renewals by communicating value propositions, pricing, options, and addressing objections.
- Build strong relationships with customers, partners, and vendors while delivering an excellent renewal experience and ensuring visibility of renewal requirements and timelines.
- Identify, manage, and escalate renewal risks, including churn indicators, customer dissatisfaction, budget constraints, and complex issues to ensure timely resolution.
- Drive retention, win-back, upsell, multi-year agreement, and product expansion opportunities to maximize customer value and revenue growth.
- Maintain accurate forecasting, pipeline management, CRM updates, and compliance with internal sales processes, renewal playbooks, pricing policies, and vendor requirements.
- Provide pricing, quotations, renewal documentation, and commercial support to partners, ensuring accuracy, compliance, and timely delivery throughout the renewal process.
Who are we looking for?
- Fluent level in French (C1) & (B2 level in English)
- Experience in Inside Sales, Renewals, Account Management, Customer Success, or Sales Operations within the Software, SaaS, Cloud, IT, or Technology sector.
- Strong communication, negotiation, and stakeholder management skills, with the ability to articulate customer value and build relationships with both partners and end users.
- Proven ability to manage a high-volume sales or renewal pipeline, prioritize effectively, and meet performance targets in a fast-paced, partner-led environment.
- Commercial acumen with the ability to identify retention, upsell, cross-sell, and growth opportunities while managing customer and partner expectations.
- Highly organized, proactive, and detail-oriented, with strong problem-solving skills and the ability to manage multiple priorities simultaneously.
- Experience using CRM platforms such as Salesforce, Dynamics 365, or similar tools to manage opportunities, forecasting, customer interactions, and pipeline reporting.
- Knowledge of software licensing, subscription renewals, pricing, quotations, and channel partner processes is highly desirable.
What is in it for you?
- Full Permanent contract, Net salary & bonus,
- Social advantage: CNSS, CIMR, Health insurance,
- Very good working atmosphere in a team of passionate collaborators,
- Work culture where you can make an impact,
- Working within an international organization, recognized worldwide in its sector.
Location:
MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:
Full timeJob Category:
Sales
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