Technical Account Manager (all genders)
ABOUT YOU SE & Co. KG Open At a glance
Manager-level Account Management role at ABOUT YOU SE & Co. KG. Remote, United States · full-time · no salary stated · we estimate $90,750–$166,250.
ABOUT YOU SE & Co. KG has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Guide a portfolio of five to ten enterprise customers on platform setup, integrations, and architecture choices
- Turn customer needs into feature proposals, then connect those needs to product capabilities and adoption plans
- Bring solution engineering, support, and product together to resolve technical escalations
- Run technical business reviews, integration assessments, and sessions to align on the product roadmap
- Track platform performance, customer usage, and KPIs, then recommend improvements
What you bring
- At least five years in enterprise e-commerce, SaaS platforms, or digital consulting
- A degree in computer science, information systems, engineering, or comparable experience
- Experience in a technical customer-facing role such as TAM, solution architect, or senior consultant
- Knowledge of e-commerce systems, headless commerce and MACH, plus REST, GraphQL, and webhooks
Who this fits
This role suits a technically grounded customer partner who can advise enterprise clients and coordinate product, support, and engineering teams. The role is based in New York and marked remote.
From the employer
SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe that stepping outside of our comfort zone and making bold decisions is key to growing both professionally and personally. Instead of seeing problems as obstacles, we approach them as opportunities to find better solutions. We work in an environment that encourages flexibility, creativity, and continuous development. What drives us is the shared motivation to make an impact and actively shape the future of eCommerce.
- Own and manage 5-10 enterprise customer relationships from a technical perspective
- Act as trusted advisor for platform usage, integration best practices, and architecture decisions
- Translate complex customer requirements into actionable feature requests and influence the product roadmap
- Map business needs to product features and drive proactive adoption
- Coordinate technical escalations with solution engineering, support, and product teams
- Lead technical QBRs, integration reviews, and roadmap alignment workshops
- Monitor platform health, usage, and KPIs, recommending improvements
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
- 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
- Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
- Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
- Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
- Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks
Nice To Have
- Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus
Your perks at a glance: Visit our benefits page.
Simply apply online via our career page - we will get back to you as soon as possible!
(Please note that benefits may vary depending on the location)
A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and fairness.
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