Senior Account Director
At a glance
Leadership Account Management role at ABM US. Cambridge · full-time · $150,000–$200,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead GMP/GxP-aware facilities work with client Quality and Engineering partners across multiple sites
- Keep integrated services aligned with regulatory obligations, client standards, continuity plans, and emergency readiness
- Run executive business reviews, strategic planning meetings, and yearly account planning with client leaders
- Advance sustainability, energy use, workplace experience, and operational efficiency improvements
- Guide capital planning, project integration, succession planning, and leadership talent development
What you bring
- At least seven years leading integrated facilities management or facilities operations
- Background supporting pharmaceutical, biotechnology, or other regulated life sciences settings
- Experience directing integrated facilities contracts worth more than $20M to $50M annually
- Executive-level client relationship skills plus command of forecasting, P&L, and contract expansion
Who this fits
You’ll suit a senior facilities leader who can connect operational delivery, financial results, compliance, and strategic growth across sites. The role is based in Cambridge, United States, and pays $150,000 to $200,000 per year. Experience with GMP/GxP practices is preferred, alongside executive client ownership and regulated-environment experience.
From the employer
ABM is seeking a Senior Account Director responsible for providing executive leadership for an integrated facilities management portfolio supporting a large pharmaceutical client. This position is accountable for operational excellence, financial performance, client satisfaction, regulatory compliance, and strategic growth across multiple sites. The role serves as the executive liaison between ABM and the client’s leadership while driving continuous improvement, innovation, and high-performing integrated service delivery.
Pay: $150,000 - $200,000
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Lead GMP/GxP-aware facilities operations in partnership with client Quality and Engineering teams (where applicable).
Ensure regulatory and client compliance across all integrated facility services.
Drive business continuity, emergency preparedness, and operational resilience.
Own executive business reviews, strategic planning sessions, and annual account planning.
Lead innovation initiatives focused on sustainability, energy management, workplace experience, and operational efficiency.
Oversee capital planning and project integration with client stakeholders.
Develop succession planning and talent strategies for site leadership teams
7 to 10+ years IFM or facilities leadership experience
Experience supporting pharmaceutical, biotechnology, or regulated life sciences environments.
Knowledge of GMP/GxP principles and working within regulated facilities preferred.
Experience leading integrated facilities management contracts exceeding $20M–$50M annually.
Executive client relationship management experience.
Strong financial acumen, including forecasting, P&L, and contract growth.
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