Regional Account Manager, Commercial
ABM US Open At a glance
Manager-level Account Management role at ABM US. Philadelphia · full-time · $110,000–$130,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Build growth plans for strategic accounts, then coordinate their execution across facilities services
- Work with customer leaders and ABM teams to support account changes and keep rollout plans on track
- Oversee billing, reporting, contract compliance, account receivables and financial performance
- Resolve account issues through work order follow-up and present updates in customer reviews
What you bring
- At least eight years of relevant professional experience, including four years managing major accounts
- At least two years in services, with strong account management experience in facilities services
- A record of growing complex accounts and expanding business with existing clients
- You can present clearly to groups and executives, solve problems quickly and manage accounts across a wide area
Who this fits
This role suits an experienced account manager who can grow large, complex facilities-services accounts while owning their financial and operational performance. You’ll represent the company at local, regional and national industry events. A bachelor’s degree is preferred, with equivalent professional experience accepted.
From the employer
The Regional Account Manager (RAM) provides sales leadership for a designated number of strategic accounts. The RAM Partners with key customer management and stakeholders and will identify, plan, and execute growth strategies and tactics for large-scale facilities services initiatives with janitorial, the ABM EnhancedClean Program, facility services engineering, and parking management. The RAM will cross-sell other facility services as well and ensure ABM program quality and implementation of contract terms. Financial performance, P&L, and A/R, work order management, and problem resolutions will be the RAM’s responsibility as well. As a leader, the RAM will be required to give dynamic client presentations and updates.
Benefit Information:
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Pay: $110,000 – $130,000
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
Essential Functions:
Establishes productive, professional relationships with key ABM and client personnel in the assigned industry group and/or strategic accounts
Partnering, consulting and communicating with Key Customer Management.
Partnering, consulting and communication with Key internal stakeholders.
Identifying, planning and executing growth strategies and tactics.
Supporting change and transition activities, and monitors rollout schedules, targets and plans.
Ensuring that all standardization programs have been set and are being utilized effectively.
Coordinating all billing, reporting and accounting requirements relative to the Customer, and in conjunction with ABM’s standards.
Monitoring Profit and Loss Statements ensuring accuracy and optimal financial performance.
Monitoring the accounts receivable activity of the account ensuring accuracy and timeliness.
Ensuring that all contract terms and requirements are being upheld by both the Customer and ABM.
Following up and insuring problems and/or issues are resolved via work order management.
Presenting information to the customer during key meetings and reviews.
Education:
Bachelor’s degree preferred or equivalent level of professional experience.
Experience:
8+ years of relevant professional experience.
Minimum of 4 years of major account experience.
Minimum of 2 years of experience in the services sector.
Other:
Ability to communicate and present effectively to all levels including executive.
Ability to present to groups.
Strong knowledge and experience in account management within the facilities services industry.
Successful track record in selling and/or growing large, complex accounts required.
History of building relationships with existing clients to maintain present sales and to facilitate add-on business and services.
Able to represent Company at local or regional conferences or at National meetings and trade organizations.
Must have the ability to solve problems quickly as well as manage multiple accounts over a large geographic area
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