Client Success Manager
At a glance
Manager-level Customer Success role at Abbott. Overland Park · full-time · $61,300–$122,700 base.
growthroles summary, based on the employer's posting.
What you'll do
- Grow relationships with strategic national accounts, focusing on satisfaction, renewals and revenue growth
- Coordinate customer issue resolution with operations, sales, finance and support teams as the main contact
- Use account and product-use data to spot patterns, improvement opportunities and recommendations for customers
- Train clients to adopt and continue using eScreen products and services
- Work with sales to expand existing accounts, address billing questions and keep CRM records current
What you bring
- A bachelor’s degree or an equivalent mix of education and experience
- At least three years in account management, customer success, client services or a related customer-facing function
- Experience analyzing customer or business data and sharing findings with stakeholders
- You can manage customer relationships by phone, email, virtual meetings and in person
Who this fits
This role suits someone who can manage strategic accounts, interpret performance data and coordinate customer issues across teams. It is onsite in Overland Park, Kansas, with travel to customer sites; the listing gives a travel range of up to thirty percent and also states fifteen percent. You may need to support occasional early-morning or evening business needs.
From the employer
JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
We have an opportunity for the role of Client Success Manager within our Toxicology division based out of Kansas and this is an onsite role.
Abbott Diagnostics helps healthcare providers make better treatment decisions through rapid, accurate diagnostic testing technologies that improve patient care and support healthier lives.
As the Client Success Manager, you’ll build and expand relationships with key national accounts while driving client retention, product adoption, and business growth. You’ll serve as a trusted advisor to customers by providing strategic support, training, and data-driven insights.
What You’ll Work On
- Manage relationships with strategic national accounts to drive customer satisfaction, retention, and revenue growth.
- Serve as the primary point of contact for client issues, coordinating solutions across operations, sales, finance, and support teams.
- Analyze account performance and utilization data to identify trends, opportunities, and recommendations for improvement.
- Deliver customer training programs that support successful adoption and ongoing use of eScreen products and services.
- Partner with the sales team to expand existing business and increase utilization across assigned accounts.
- Review account activity and business performance, providing customers with meaningful insights and recommendations.
- Support resolution of billing and payment-related inquiries in partnership with internal stakeholders.
- Maintain accurate account documentation and activity tracking within CRM and reporting systems.
- Travel to customer locations as needed to strengthen relationships and support business objectives.
Required Qualifications
- Bachelor’s degree or an equivalent combination of education and experience.
- 3+ years of experience in account management, customer success, client services, or customer relationship management.
- Experience managing customer relationships across phone, email, virtual, and in-person channels.
- Experience analyzing business or customer data and presenting findings to stakeholders.
- Ability to travel up to 30%.
- Ability to support occasional early morning or evening business needs.
Preferred Qualifications
- Experience in occupational health, toxicology, drug testing, healthcare diagnostics, or a related industry.
- Experience managing large national or strategic customer accounts.
- Knowledge of Abbott eScreen products and software applications.
- Experience using CRM platforms and Microsoft Office applications, including Excel.
- Experience delivering customer training and onboarding programs.
- Experience managing customer escalations and partnering across multiple business functions to resolve issues.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.
The base pay for this position is
$61,300.00 – $122,700.00In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Sales Force
DIVISION:
TOX ARDx Toxicology
LOCATION:
United States > Overland Park : 6300 Sprint Parkway
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 15 % of the Time
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
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