Service Sales Specialist Modernization

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Manager

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Your role and responsibilities
In this role, you will have the opportunity to be responsible for the sales of Modernization for products/systems/services within a designated market, in line with the division strategy. Each day, you will achieve both qualitative and quantitative sales targets to ensure sustainable order growth, revenues, profitability, market share, and customer satisfaction. You will also showcase your expertise by identifying and developing new sales opportunities.

This role is contributing to the Service modernization in Italy and allocated countries .

Work mode:

You will be mainly accountable for:

• Drive the lifecycle management of service offerings and solutions, from market analysis and business case development to launch, deployment, and continuous improvement.
• Identify opportunities within the installed base (IB) and the market to promote upgrades, retrofits, modernization programs, and other value-added service solutions that enhance customer performance and business growth.
• Act as the key interface between Product Management, Engineering, Service, Sales, and customers to translate market needs into competitive and technically sound solutions.
• Support the definition of technical specifications, solution roadmaps, pricing strategies, and portfolio positioning to address customer requirements and market trends.
• Assist Sales and Marketing teams in the launch and promotion of new offerings by preparing commercial and technical materials, supporting campaigns, customer events, trade shows, and sales enablement activities.
• Provide technical expertise during customer discussions, proposal activities, technical reviews, and opportunity development, ensuring effective positioning of ABB solutions and services.
• Develop training materials and deliver product and solution training to internal teams, channel partners, and customers to strengthen market adoption and technical knowledge.
• Foster continuous improvement, quality standards, knowledge sharing, and cross-functional collaboration while supporting customer satisfaction, lifecycle management initiatives, and long-term customer relationships.

Qualifications for the role

• You have a senior experience in similar role. The technical knowledge of ABB DCS systems and solutions is a plus.
• You have a technical background.
• You are experienced in identifying customer needs and translating them into value-added solutions, including upgrades, retrofits, and modernization opportunities.
• You have strong business acumen and market awareness, with the ability to support portfolio development, go-to-market activities, and commercial initiatives.
• You are comfortable collaborating with cross-functional teams and engaging with customers, sales, service, and engineering stakeholders at different organizational levels.
• You are at ease communicating in Italian and English.

Compensation Package

As part of our commitment to transparency, we want to share the compensation details for this position:

Applicable CBA: Metalmeccanico

Minimum annual salary: € 53.000

Variable Pay: Eligible for Sales Incentive plan and Company Productivity Bonus

The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.

Benefits

Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families

Welfare plan with a wide range of personalized services

Canteen or meal vouchers provided

Tool car

More About us
The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.

#ABBCareers #RunwithABB

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

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