Technical Account Manager | LATAM
At a glance
Mid-level Account Management role at AB InBev | Growth Group. São Paulo.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide customers' technical leaders after launch, building trust and connecting their needs with internal teams
- Turn customer feedback into product input while explaining roadmaps, releases, and platform improvements
- Increase usage of BEES capabilities, identify further use cases, and confirm new features create customer value
- Track integrations, data quality, system health, performance, and adoption; lead technical partner reviews and risk plans
- Coordinate escalations and preserve technical records as customers move from implementation into ongoing support
What you bring
- Experience in a customer-facing technical position such as account management, customer success, solution architecture, or consulting
- Hands-on work with SaaS products, APIs, integrations, and enterprise software environments
- Clear communication and presentation skills for influencing executive stakeholders
- Analytical problem solving, stakeholder management, and a results-focused approach
- Intermediate English and intermediate Spanish
Who this fits
This role suits a technical customer partner who can connect business priorities with Product, Engineering, Support, and Commercial teams. You’ll work with executive stakeholders, oversee customer operations, and serve customers across LATAM from São Paulo, Brazil.
From the employer
About BEES
Join us to build the future of B2B commerce!
BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely.
At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow.
Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference!
Mission:
Serve as the primary technical advisor for customers after go-live, ensuring the successful adoption, continuous evolution, and long-term health of the BEES platform. Act as the bridge between customer business needs and BEES Product, Engineering, and Support teams to deliver measurable business value and an exceptional customer experience.
Key Responsibilities:
Strategic Relationship Management:- Build and maintain strong relationships with customers' technical leaders and key stakeholders.
- Serve as the primary technical point of contact, fostering trust and long-term partnerships.
- Act as the liaison between Commercial, Product, Engineering, and Support teams to align customer needs with business objectives.
- Influence technical decisions and solution strategies that support both customer outcomes and BEES growth goals.
Product Evolution & Adoption:
- Champion the voice of the customer by providing actionable insights to Product and Engineering teams.
- Consolidate customer feedback and communicate product roadmaps, feature releases, and platform enhancements.
- Drive the adoption and optimization of BEES products, features, and capabilities.Identify opportunities to expand existing solutions and unlock new use cases.
- Ensure newly released features are effectively implemented and deliver measurable customer value.
Operational Excellence:
- Act as a trusted technical advisor throughout the customer lifecycle.
- Monitor platform health, integrations, data quality, system performance, and adoption metrics.
- Lead Technical Partner Reviews (TPRs), developing action plans to mitigate risks and drive business outcomes.
- Oversee operational performance and coordinate the resolution of critical issues and escalations.
- Maintain accurate technical documentation and ensure a seamless transition from implementation to ongoing operations and support.
Qualifications & Experience:
- Experience in Technical Account Management, Technical Customer Success, Solutions Architecture, Technical Consulting, or a related customer-facing technical role.
- Proven experience working with SaaS platforms, APIs, integrations, and enterprise software solutions.
- Strong communication and presentation skills, including the ability to engage and influence executive-level stakeholders.
- Analytical and results-oriented mindset with strong problem-solving and stakeholder management capabilities.
- Experience with ERP systems, enterprise architectures, or complex integration ecosystems is considered a plus.
Core Competencies:
- Strategic Thinking.
- Stakeholder Management.
- Influence & Negotiation.
- Customer Success Mindset.
- Consultative Communication.
- Problem Solving.
- Business Acumen.
- Results Orientation.
Languages:
- Intermediate English.
- Intermediate Spanish.
What We Offer:
- Performance based bonus*
- Attendance Bonus*
- Private pension plan
- Meal Allowance
- Casual office and dress code
- Days off*
- Health, dental, and life insurance
- Medicines discounts
- WellHub partnership
- Childcare subsidies
- Discounts on Ambev products*
- Clube Ben partnership
- Scholarship*
- School materials assurance
- Language and training platforms
- Transport allowance
*Rules applied
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