Customer Success Manager
A2MAC1 Open · verified Sep 29, 2026 At a glance
Mid-level Customer Success role at A2MAC1. Tokyo.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Find Japanese customer expansion opportunities with account managers and support regional sales targets
- Prepare technical proposals and statements of work, then coordinate internal teams through implementation
- Lead demos, onboarding, training, technical support, and customer events such as workshops and webinars
- Track usage, customer health, escalations, renewals, and corrective actions across assigned accounts
- Collect product feedback, support improvement cycles, and promote current and new offerings
What you bring
- A bachelor’s degree in automotive, electrical, or mechanical engineering, or comparable education
- At least three to five years in automotive technical work, technical sales, product engineering, or customer success
- Automotive engineering knowledge, including vehicle technologies and preferably aerodynamics, CFD, digital engineering, or energy management
- Fluent Japanese and English, with strong analytical, planning, problem-solving, and communication ability
- Experience leading technical presales discovery, presentations, demos, and value discussions with OEM engineering teams
Who this fits
You’ll suit a technically strong, customer-facing professional who can combine automotive engineering with sales support and account ownership. The role is based onsite in Tokyo and involves mainly domestic travel, with some overseas trips. You’ll work across sales, product, program, and operations teams, handling escalations with urgency.
From the employer
Activity
- Seek together with key account managers new sales opportunities with new and existing customers in Japan for market development
- Deep and comprehensive preparation and presentation of product and service proposals to clients and coordinating with internal resources to achieve sales growth
- Prepare, analyse and evaluate SOWs of clients from technical perspective and align with clients
- Conducting training / onboarding & technical communication to customer to increase customer satisfaction.
- Build long term relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
- Support throughout post sales cycle
- Analyze customer data to measure customer health and proactively define corrective action plan when needed
- Manage account escalations and find the right action plan to avoid any major customer issue(s)
- Drive customer outcomes, product adoption and customer experience to secure renewals
- Managing events with clients for product and service promotion, such as TechDays, workshops, Webinars etc.
- Customer visit and supporting sales to do technical clarification, technical engagement and support to customer.
- Work as a contact window between sales, product / program team and operations team to secure smooth implementation of sales projects and services
Activities are further detailed and organized below :
Sales support
1. Pre Sales Support
Create technical curiosity in line with participants profiles and needs
(Sales/Engineer/Purschasing/Development Planning etc.)
Perform Technical presentation and platform DEMO
Prepare User Start Guide -> Train customers to use products effectively during Test Access period
2. After Sales Support
kick off trainings ： Prepare/Send Platform Start Guide
Train customers to use products effectively
3. Ongoing Support
Day to day support : Inquiry / Database support (Tips and tricks) / IT issue
Ensure the usage
1. Monitor and promote the usage
Check the usage through credit consumption
Exhibition
Platform Demo
Technical Presentation (Create curiousity/provide solution with A2MAC1 services)
Workshop : Account plan integration
Webinar/Seminars
2. Documentation : Make/Update How to videos / PDF / FAQ
Product Operation
1. Learn the key product detail
Be a regional liason for the focus products
Learn the product roadmap and collect customer input, requirements, and feedback on needs in terms of product and program enhancement etc.
2. Lead the product feedback /improvement cycle
Receive the feedback from customers
3. Promote existing and new product
KEY MEASURES & INDICATORS (main KPIs used in the role)
1. Achieve regional sales revenue target
2. Retention of existing clients / Renewal rate
3. # of training sessions
4. Customer usage: credits and users
5. New clients / client business growth
Requirements
PROFILE REQUIRED
Professional Background
• Bachelor degree in Automobile Industry, Electrical or Mechanical Engineering, or equivalent education
• 3-5 years minimum experiences in technical field (product engineering, technical sales, customer success or similar field) in Automobile industry
• OEM experience is a Plus
• Understanding and knowledge of the technologies related with Automobile Products.
• Demonstrated excellence in analytical thinking, process development and improvement, problem solving and planning
• Willing and able to address escalated client issues with speed and urgency
• Cooperative and team-oriented personality with high motivation
• Experience or strong technical understanding in vehicle aerodynamics, CFD simulation, digital engineering, energy management strategies or related automotive technologies is a strong plus.
• Fluent in English&Japanese
Skills & Abilities
• Experience in Automotive Engineering
• Target-orientated, self-motivated
• Exceptional interpersonal and communication skills
• Accept business trip (Domestic mainly / overseas some times)
• Demonstrated ability to lead technical pre-sales activities for advanced engineering solutions, including customer discovery, technical presentations, demonstrations, and value-based discussions with OEM engineering teams.
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