Senior ERP Solutions Consultant

Zip ziphq.com Open · verified Sep 23, 2026

Remote Sydney Full-time Senior Solutions & Sales Engineering

At a glance

Senior Solutions & Sales Engineering role at Zip. Remote, Australia · full-time.

Pay not stated

RoleSolutions & Sales Engineering

SenioritySenior

LocationSydney

WorkplaceRemote

EmploymentFull-time

PostedAug 24, 2026 · 4w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Lead new-customer onboarding by translating requirements into creative product configurations
Build each customer’s processes from the ground up through end-to-end implementation
Run customer training and Q&A so stakeholders can use the product independently
Coordinate requirements and tasks across multiple concurrent onboarding projects
Shape product decisions with product and engineering while managing customer expectations

What you bring

At least five years in procurement, ERP or P2P consulting, or B2B SaaS stakeholder management
Hands-on implementation or administration experience with a procurement tool or ERP
Strong communication, careful attention to detail, and a proactive working style
Experience partnering with product and engineering teams, including comfortable software configuration

Who this fits

You’ll suit a senior, hands-on customer implementation role involving varied clients and industries. The work fits someone who can challenge requests constructively while keeping customers satisfied, and who is comfortable working remotely from Sydney, Australia.

From the employer

About Zip

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.

Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

Your Role

We’re looking for a Senior Solutions Consultant to lead onboarding for new customers and drive their implementation of our product. We’re also looking for someone who is excited to be hands-on and influence our product roadmap.

As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks, etc.

You Will

Lead onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch
Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
Proactive project management across many customers, to manage requirements and tasks across onboardings
Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
Continuously improve the post-sales processes to help our customers accelerate the time to value

Qualifications

5+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
Prior experience with the implementation or administration of a procurement tool / ERP (Microsoft Dynamics, SAP Ariba, Sage, Oracle Fusion, Netsuite, etc.)
Fantastic communication skills
Extreme attention to detail and pride yourself in being incredibly proactive
Experience working with product and engineering teams
You’re able to push back and still make people happy
Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
Willing to do whatever it takes to make Zip and its customers happy.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

📈 Start-up equity
🚠 Team building events
🌴 Flexible PTO
💻 Apple equipment plus home office budget

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!