Account Executive, Client Services
At a glance
Mid-level Account Executive role at Zenefitness Inc. 85310. Remote · full-time.
In listing
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide existing client SOWs from implementation through delivery, coordinating people, schedules, budgets, and client updates
- Shape standard framework plans into tailored project plans, then check deliverables against each Project Brief
- Keep account teams, support groups, vendors, and clients aligned on day-to-day tactics and execution
- Prepare status reports, contact reports, timelines, budgets, and other precise project records
- Track client-work hours and burn rate, support reconciliation, and help accounting keep billing accurate
What you bring
- A bachelor’s degree is required for this client-services position
- Bring at least two years in client services, including at least one year in an agency or pharmaceutical advertising setting
- Understand pharmaceutical and biotech work, scientific communications, therapeutic areas, competitive settings, and healthcare regulations
- Use MS Office, Adobe, WebEx or comparable systems, and structured problem-solving to develop workable alternatives
- You can travel within the United States and internationally for as much as forty percent of the time
Who this fits
You’ll suit a client-facing account professional who stays organized under pressure and communicates clearly with clients and internal teams. The work is fully remote, reports to a Director or Senior Director of Client Services, and involves collaboration with account teammates. Travel may reach forty percent, including domestic and international trips.
From the employer
What You’ll Do
Are you passionate about science, customer service, and delivering high quality work? As our Account Executive, your primary goal is to oversee successful implementation of existing client SOWs, coordinate internal and external resources, manage timelines and budgets, and provide day-to-day communication with the clients. You will troubleshoot, remain cool under pressure, and communicate concisely and effectively to keep clients and internal teams informed and organized.
A Day in the Life
- Demonstrate knowledge of therapeutic area of assigned account(s) and competitive environment as well as healthcare regulation implications
- Demonstrate knowledge of agency procedures, identify typical issues, and escalate appropriately
- Employ ability to modify core product framework plans to form custom project plans
- Evaluates deliverables against Project Briefs
- Show resourcefulness and thoroughness in supporting the development of tactical plans (including budgets and timelines)
- Work with client and internal teams to successfully execute scoped tactics
- Provide accurate and thorough documentation: status reports, contact reports, timelines
- Own of day-to-day tactics and execution within agency
- Synchronize communications between account teams, support teams, vendors, and client
- Communicate basic agency recommendations to clients effectively and concisely
- Assist with budget development and ensure invoicing is consistent with agree-upon payment terms
- Keep accurate record of time spent on client work and manages project burn rate
- Assists in project reconciliation and works with accounting to ensure accurate billing
- Other duties may be assigned to help drive deliverables within this role
What You Must Have
- Bachelor’s Degree
- 2+ years’ of client services experience and
- 1+ year of agency or pharmaceutical advertising experience (required)
- Good working knowledge of pharmaceutical and biotech industries and scientific communications
- Ability to travel as needed (US and ex-US) for up to 40% of the time
- Is proactive and results oriented, with a commitment to accountability
- Possesses strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients
- Proficiency in MS Office, Adobe, WebEx (or other similar systems)
- Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem solving solutions
- Strong organizational skills
- Ability to retain and protect confidential client and company information
What You Might Have, but isn’t required
- Oncology/hematology experience
- Experience using cloud-based system servers such as Egnyte
- Experience working in a completely virtual environment
The Team You’ll Work Closest With
You will work closely with your fellow account team members and report to the Director or Senior Director of Client Services to drive perfect execution of client deliverables.
Why You’ll Love Us
- 100% remote environment with opportunities for local meet ups
- Positive, diverse, and supportive culture
- Passionate about serving clients focused on Cancer and Blood diseases
- Investment in you with opportunities for professional growth and personal development through Vaniam Group University
- Health benefits – medical, dental, vision
- Generous parental leave benefit
- Focused on your financial future with a 401(k) Plan and company match
- Work-Life Balance and Flexibility
- Flexible Time Off policy for rest and relaxation
- Volunteer Time Off for community involvement
- Summer Fridays with shortened hours
- Emphasis on Personal Wellness
- Virtual workout classes
- Discounts on tickets, events, hotels, childcare, groceries, etc.
- Employee Assistance Programs
Compensation: Salary offers are based upon several factors including experience, education, skills, training, demonstrated qualifications, location, and organizational need. The range for this role is $65,000 - $80,000. Salary is one component of the total earnings and rewards package offered.
About Us
Vaniam Group is a people-first, purpose-driven, independent network of healthcare and scientific communications agencies committed to helping biopharmaceutical companies realize the full potential of their compounds in the oncology and hematology marketplace. Founded in 2007 as a virtual-by-design organization, Vaniam Group harnesses the talents and expertise of team members around the world. For more information, visit www.VaniamGroup.com.
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