Software Maintenance Agreement (SMA) Sales Specialist (Office-based Sales Position)

About the job

ZEISS is technology and innovation. Founded in Germany in 1846, ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries across 50 countries.

As a company wholly owned by a foundation, ZEISS is committed to responsibility in all its activities. As a pioneer in scientific optics, its employees across the globe continue to push the boundaries of what is possible. With a strong focus on quality and innovation, ZEISS creates value for its customers and helps shape new ways of seeing the world.

We’re looking for an SMA Sales Specialist to join us in Bursa, Türkiye.

ZEISS IQR providing years of experience with a wide range of metrology solutions such as coordinate machines, optic, multisensor systems and software. ZEISS IQR continues its path of success by offering products and services to create innovation in all around the world.

Your Role

The role of an SMA Sales Specialist will involve:

• Managing sales activities for software and SMA (Service & Maintenance Agreement) products related to previously sold devices
• Contacting existing customers based on device and customer data provided by service engineers and field sales teams
• Conducting customer communication mainly via phone and email (no field sales / no customer visits)
• Informing customers about software features, benefits, renewals, and service contract options
• Identifying upselling and cross-selling opportunities within the existing customer base
• Preparing and following up on quotations until closure
• Tracking renewal periods and performing proactive customer follow-ups
• Recording and managing all sales activities accurately in Salesforces CRM / SAP systems
• Achieving assigned sales targets and contributing to after-sales revenue growth
• Preparing regular sales reports for internal stakeholders

Your Experience

As an SMA Sales Specialist you will have:

• Bachelor’s degree in business administration, Economics, Marketing, Communication, or related fields
• 1-3 years of experience in call center, inside sales, or customer service roles
• Strong verbal and written communication skills
• Sales-oriented mindset with strong persuasion and negotiation skills
• Well-organized, detail-oriented, and capable of managing multiple follow-ups
• Proficient in MS Office applications

It would be desirable if you had:

• Previous experience in inside sales, after-sales services, service contract sales, or software sales.
• Experience in upselling and cross-selling to an existing customer base.
• Knowledge of service and maintenance agreements, software renewals, or subscription-based products.
• Experience using CRM and/or SAP systems to manage sales activities and customer data.
• Experience in preparing quotations, following up on offers, and closing sales opportunities.
• Previous experience in the medical technology, healthcare, or other technical product environment would be an advantage.
  

Your Benefits
If you join ZEISS, you will have access to a range of benefits, including:

• Working with advanced medical technologies in a quality- and innovation-driven environment.
• Collaboration with healthcare professionals, cross-functional teams and international stakeholders.
• Opportunities to develop your clinical, technical and customer-facing expertise.
• Performance-based career development opportunities and the possibility of exploring different functions within the organisation.

Role Details

Location: Bursa, Türkiye

Working conditions: Office-based hybrid role with customer communication mainly via phone and email; no regular field sales or customer visits.

Apply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society.

Your ZEISS Recruiting Team:

Asli Yilmaz