Business Development Representative (SMB Account Growth Focus)
At a glance
Entry-level Sales Development role at ZainTECH. Amman · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Grow an assigned SMB account portfolio through retention, expansion, upselling, and cross-selling
- Review customer needs and account performance to position relevant ICT and digital solutions
- Find and qualify new SMB prospects by researching requirements, decision-makers, budgets, and timelines
- Keep many short-cycle opportunities moving, with accurate Salesforce or comparable CRM updates
- Work with Account Managers and Sales teams on account plans, customer engagement, and SMB campaigns
What you bring
- Two to four years in B2B sales, SMB account management, inside sales, or business development
- A track record of upselling, cross-selling, and closing small to mid-sized deals
- Experience handling multiple accounts and fast-moving sales opportunities
- A bachelor’s degree in business administration, marketing, sales, information technology, or a related field
- Familiarity with Salesforce or a similar CRM, plus sales engagement and prospecting tools
Who this fits
You’ll suit a junior sales role centered on high-volume SMB growth, outbound prospecting, and short sales cycles. Experience in ICT, technology services, or digital solutions is preferred. This is a full-time, onsite position in Amman, Jordan.
From the employer
The Business Development Representative (SMB Account Growth Focus) is responsible for driving revenue growth across ZainTECH’s SMB customer portfolio through account expansion, upselling, cross-selling, and new business development activities. The role combines SMB account management with proactive sales development, focusing on high-volume, short-cycle opportunities within the ICT and digital solutions space.
Working closely with Account Managers and Sales teams, the Business Development Representative plays a key role in accelerating pipeline generation, increasing customer engagement, and expanding existing customer relationships while identifying new SMB business opportunities across assigned markets.
Responsibilities:
SMB Account Management & Growth
- Own and manage a portfolio of SMB accounts, focusing on Account growth, Customer retention, Upsell and cross-sell opportunities
- Build and maintain strong relationships with customer stakeholders to understand evolving business and technology requirements
- Conduct regular account reviews to identify expansion opportunities and position relevant ICT and digital solutions
- Drive revenue growth through the successful execution of upsell and cross-sell initiatives across assigned accounts
Sales Development & New Business Generation
- Identify and pursue new business opportunities within the SMB segment through outbound prospecting and lead generation activities
- Qualify opportunities by identifying Customer requirements, Decision-makers, Budgets, Timelines
- Maintain a healthy pipeline of short-cycle opportunities, ensuring consistent progression and deal closure
- Support pipeline acceleration and revenue generation initiatives across the SMB portfolio
Pipeline & Sales Management
- Manage multiple opportunities simultaneously within a high-volume sales environment
- Maintain accurate CRM records including Pipeline updates, Account activities, Opportunity tracking, Forecasting data
- Ensure strong pipeline hygiene and reporting accuracy within Salesforce or similar CRM platforms
- Consistently meet or exceed defined sales and activity KPIs
Collaboration & Stakeholder Alignment
- Collaborate closely with Account Managers and Sales teams to align on Account strategies, Customer engagement plans, Revenue growth opportunities
- Support broader sales initiatives and campaigns targeting SMB customers
- Coordinate with internal stakeholders to ensure smooth customer engagement and commercial alignment
Our Culture & Code of Conduct:
At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.
Requirements
- 2–4 years of experience in B2B sales, SMB account management, Inside sales, Business development roles
- Experience within ICT, technology services, or digital solutions environments is preferred
- Proven track record in Upselling, Cross-selling, Closing small to mid-sized deals
- Experience managing multiple accounts and short-cycle sales opportunities
- Familiarity with Salesforce or similar CRM platforms, Sales engagement and prospecting tools
- Bachelor’s degree in business administration, Marketing, Sales, Information Technology, or a related field
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