Solutions Engineer ST FNC260401 001 / 01
At a glance
Mid-level Solutions & Sales Engineering role at Xcellink Pte Ltd. Singapore, South West · contract.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Help design, build, test, document, and implement service solutions with guidance from senior engineers
- Translate business needs into technical requirements and support solution presentations, proposals, and consultation work
- Coordinate technology partners, vendors, workshops, meetings, project milestones, and deliverables across teams
- Track design-to-implementation handoffs while keeping schedules, templates, and other project records aligned
- Support SOP development, quality checks, compliance work, and improvements to service efficiency
What you bring
- A Higher Nitec in IT, diploma, or degree, with relevant IT certifications such as ITIL, Data Centre, or Cybersecurity
- Three to five years of work experience supporting IT solutions, projects, or related technical environments
- Working knowledge of end-user devices, cybersecurity, networking fundamentals, operating systems, and application troubleshooting
- You can assess information critically, understand business data, and take a structured approach to solving problems
Who this fits
This role suits a proactive, analytical engineer who can take ownership while learning from senior technical leaders. You will work onsite in Singapore as a contractor and collaborate with internal teams, clients, partners, vendors, sales, delivery, and project groups.
From the employer
The Solutions Engineer will support the design, development and implementation of service and solution offerings across the various IT domains under the umbrella of the organization’s business services.
This role is for a proactive, analytical thinker who thrives in technical and business environments and eager to learn from experienced seniors while contributing to projects in the real-world environment.
The Engineer will collaborate and engage with multiple parties ranging from internal stakeholders to external clients, partners, vendors to co-create solutions that are relevant with the needs of the market. Additional activities may include pre-sales support, and initiatives to drive operational excellence.
Technical Support & Solution Assistance
- Assist in the process of designing and implementing build models of service solutions, under guidance from senior team members.
- Support the development of solution components by contributing to conceptualization, implementation, testing and documentation.
- Help translate business requirements into technical requirements with supervision.
Partner Coordination Support
- Help maintain records and communications with technology partners and vendors.
- Participate in the identification and evaluation of solution providers and partners to support the overall development of service solutions.
- Assist in the preparation and conducting of workshops and meetings, with relevant stakeholders.
Pre-Sales & Consultation Support
- Collaborate with the sales & delivery teams to gather technical requirements.
- ·Contribute to the preparation of solutions presentations, proposals and any other relevant materials or tasks.
Project Coordination & Delivery Support
- Track project milestones and deliverables and assist in the coordination of execution of tasks across teams.
- Support the creation and development of project documentation.
- Help ensure documentation (e.g. designs, schedules, templates) aligns with project deliverables and goals.
- Support the transition from design to implementation by coordinating with customer success, service delivery and project teams.
Learning & Innovation
- Stay updated on new technologies and industry trends through events, training and research.
- Suggest ideas for improving existing solutions based on learning and observations
- Participate in internal innovation initiatives and brainstorming sessions.
- Stay updated with industry best practices and contribute to internal for the development and implementation of high-quality service standards.
- Learn from senior technical leaders through mentorship and shadowing
- Share knowledge and raise questions to grow technical and consulting skills
Operations Excellence Support
- Assist in monitoring and maintaining organizational processes to ensure service quality and efficiency.
- Help develop and document standard operating procedures (SOPs) and contribute to continuous improvement initiatives.
- Participate in quality assurance activities and identify areas for optimization.
- Support service delivery in awareness and implementation of best practices.
- Support compliance and performance management efforts.
Requirements
Education:
Min Higher Nitec in an IT-related major/ Diploma or degree
Relevant IT certifications such as ITIL, Data Centre, Cybersecurity related.
Experience
Min 3 to 5 years of working experience
Skills
- Possesses basic understanding of IT domains from end-user computing devices, cybersecurity, networking fundamentals (e.g. OSI model, configuration of operating systems, troubleshooting applications, cybersecurity threats and implications).
- Able to understand the context of data in the business environment and how to manipulate it where required.
- Analytical and critical in processing information by evaluating multiple perspectives and sources.
- Possesses the ability to take a structured and systematic approach to things
- Proactively identifies opportunities for self-improvement
- Comfortable with questioning assumptions and re-evaluating conclusions, and assessments.
- Takes ownership of tasks and follows through independently.
Benefits
- On the job training
- Real -life project experiences
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