Customer Success Manager
At a glance
Mid-level Customer Success role at Worldline. Warsaw.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for enterprise clients and build trusted working relationships
- Track customer health indicators, then act early on retention and satisfaction concerns
- Coordinate with Sales, Support, and Product to keep the customer experience running smoothly
- Guide clients toward relevant products and services based on their goals
- Spot expansion opportunities and help move renewals forward
What you bring
- Background in Customer Success, Account Management, or another client-facing position
- Strong communication and relationship skills for working with stakeholders at every level
- Comfort turning customer data into practical next steps
- Ability to juggle several enterprise accounts and competing priorities in a fast-moving setting
Who this fits
This role suits a proactive relationship manager who enjoys solving customer problems with Sales, Support, and Product teams. You’ll work with enterprise accounts as part of an eight-person Customer Success team in an international setting. The position is based in Warsaw, Poland.
From the employer
Who we are
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The opportunity
Join Worldline's Customer Success Enterprise team within Merchant Services, where you'll play a key role in managing and growing relationships with our largest enterprise clients. As part of an 8-person team, you'll take ownership of client success, ensuring seamless execution and outstanding service delivery. This is an exciting opportunity to make a tangible impact on customer satisfaction and business growth within a dynamic, international environment.
Day-to-day responsibilities
- Act as the primary point of contact for enterprise clients, building strong, trusted relationships
- Monitor customer health metrics and proactively address risks to retention and satisfaction
- Collaborate with internal teams (Sales, Support, Product) to ensure seamless customer experience
- Drive adoption of products/services by understanding client goals and providing tailored guidance
- Identify upsell/cross-sell opportunities and support renewal processes
Who are we looking for
- Proven experience in a Customer Success, Account Management, or similar client-facing role
- Strong communication and relationship-building skills, with the ability to engage stakeholders at all levels
- Analytical mindset with the ability to interpret customer data and translate it into actionable insights
- Positive, proactive attitude with a genuine drive to find solutions and overcome challenges
- Ability to manage multiple accounts and priorities in a fast-paced, enterprise environment
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Private medical & life insurance
- MyBenefit Platform
- Holiday allowance
- Public transportation allowance
- Meal allowance
- Annual bonus
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
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