Technical Account Manager (UiPath)
At a glance
Mid-level Account Management role at WonderBotz. Remote · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Design and deliver UiPath automation solutions that follow WonderBotz standards and best practices
- Support customers through pre-sales and post-sales work, including online and phone issue investigations
- Run customer health reviews, assess needs, and recommend upgrades or added features
- Turn customer feedback into developer input and help identify or shape new products
- Lead a customer-focused team while overseeing service quality, mentoring, career growth, and performance
What you bring
- Strong command of UiPath is required, along with advanced certification from an RPA vendor
- Hands-on programming experience in at least one listed language or technical area
- You can interpret Microsoft Office Visio or comparable process-flow and workflow tools
- You bring strong written and verbal communication, analytical thinking, and problem-solving ability
Who this fits
You’ll suit a technical account management role that combines UiPath delivery, customer support, relationship management, and team leadership. It fits someone who can contribute as both an individual specialist and a team player, while building sales and marketing skills. The role is remote and available for immediate start.
From the employer
Role and Responsibilities:
Your specific duties will be based on your experience as Technical Account Manager, and you will be an extended part of the client’s technical team, ensuring automation solutions are running effectively. In this role, you will be responsible for designing and delivering UiPath solutions in accordance with WonderBotz standards and best practices. You will work closely with our enthusiastic business and technical specialists team. You will be part of a fast-growing and successful team that helps our clients get the maximum benefit.
Expected Activities:
- Support for customers to support pre-sales and post-sales processes.
- Provide developers with customers’ feedback and contribute to the identification and creation of new features or products
- Perform initial or secondary investigations and respond to online and phone support requests
- Deliver periodic reviews with customers (e.g., Health checks) and proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- Collaborate cross-departmentally within UiPath to establish and communicate best practices
- Build and manage a passionate, customer-centric, outcome-driven team to deliver upon your portfolio
- Ensure the quality of your team's service delivery, operations, and relationship management
- Provide mentoring, career development, and performance management to guide the continuous improvement of your team
Qualifications And Skills:
- Have mastered or strongly desired to master a leading RPA tool (UiPath a must, Blue Prism, Automation Anywhere), including advanced RPA vendor certification.
- At least one year of hands-on experience with at least one of the following programming languages (e.g., .Net, Java, VB, C#/C, HTML/CSS, Python, Web Services, mainframe, web applications, SQL, data integration tools, technical automation tools). More senior developers should have a minimum of 2 to 4 years of this hands-on experience.
- Reasonably proficiency in reading Microsoft Office Visio or other equivalent process flow-charting tools or workflow-based logic
- Extra - Any prior work or academic experience with Document management and processing tools (e.g., Kofax, ABBYY, Data Cap), Data integration tools (e.g., Informatica, Microsoft SSIS), Technical automation tools (e.g., shell scripting, PHP), or Business process management tools (e.g., Pega).
Desired characteristics in candidates:
- Demonstrate excellent written and verbal communication skills.
- Passion to work and learn fast in a fast-paced, high-energy, and challenging environment with peers who challenge you to improve.
- Thrive to learn and improve sales and marketing skills.
- Has proven analytical and problem-solving skills.
- Is highly self-driven with a sense of motivation.
- Has been both a team player and an individual contributor.
Compensation and start dates:
- Hiring now for immediate start
- Salary: Competitive base and bonus determined by level and experience
- Benefits: Healthcare, relocation, vacation, holidays
WonderBotz is an Equal Employment Opportunity employer.
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