Customer Success Associate

Wolters Kluwer Open · verified Sep 23, 2026

Hybrid Irvine Full-time Junior Customer Success

At a glance

Entry-level Customer Success role at Wolters Kluwer. Irvine · full-time · $41,100–$68,900 base.

SalaryStated by Wolters Kluwer

$41,100 – $68,900

Base salary for this role, in USD per year, as published in the posting.

RoleCustomer Success

SeniorityJunior

LocationIrvine

WorkplaceHybrid

EmploymentFull-time

Base pay$41,100–$68,900

PostedSep 22, 2026 · 1d ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Guide new customers through onboarding and handle a wider range of questions and service issues
Support renewals and expansion opportunities while keeping customer relationships strong
Track customer engagement and performance data, then use it to spot improvement areas
Train customers at an intermediate level and record detailed updates in the CRM
Keep implementation timelines, goals, and budgets on track with internal teams

What you bring

Clearer, stronger written and verbal communication for customer-facing work
Intermediate problem-solving skills across varied customer issues
Working knowledge of products or services and more advanced CRM use
Basic ability to interpret customer data and apply feedback effectively

Who this fits

This junior role suits someone ready to take a proactive hand in onboarding, renewals, training, and customer issue resolution. You will work hybrid in Irvine, California, in the office three times weekly, typically Tuesday through Thursday. The hiring process includes in-person interviews, and AI-generated responses or outside interview assistance can disqualify you.

From the employer

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.

This is a hybrid position with a requirement of working 3x per week in-office, typically Tuesday-Thursday (2875 Michelle Drive. Irvine, CA 92606)

Responsibilities:
• Proactively support the onboarding process for new customers.
• Address and resolve a broader range of customer inquiries and issues.
• Assist with customer renewals and upselling opportunities.
• Monitor and analyze customer performance and engagement data.
• Provide intermediate-level training and guidance to customers.
• Ensure implementation schedules, targets, and budgets are met.
• Collaborate with internal teams on customer feedback to improve products/services.
• Document detailed customer interactions and updates in CRM.
• Identify potential areas for service/product improvement based on customer feedback.
• Maintain and enhance strong client relationships.

Skills:
• Enhanced Communication: Improved verbal and written communication capabilities.
• Intermediate Problem-Solving: Ability to tackle a wider range of issues.
• Analytical Skills: Basic analytical skills to track and interpret customer data.
• Technical-Technical Proficiency: Stronger understanding of products/services.
• Advanced CRM: More proficient use of CRM tools for streamlined customer management.
• Customer Focus: Deepened empathy and focus on customer needs.
• Collaboration: Enhanced team collaboration and coordination.
• Feedback Implementation: Ability to implement customer feedback effectively.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act.

Compensation:

$41,100.00 - $68,900.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.