Assistant Manager - Process Training - GGN - REF113358T_2026289878 - Process Trainer - Trainer - Excellent Communication - Immediate Joiner
WNS Global Services Open · verified Oct 24, 2026 At a glance
Manager-level Communications role at WNS Global Services. Gurgaon · full-time.
Pay not stated Communications salary
growthroles summary, based on the employer's posting.
What you'll do
- Lead process-training sessions for new employees and current staff
- Build training plans for several business lines and connect them to business goals
- Track training KPIs, check compliance and performance, and share results through dashboards
- Guide training leads and improve delivery quality, methods, and digital learning approaches
- Work with business leaders, HR, and operations to keep training aligned with their needs
What you bring
- A graduate or postgraduate qualification in any discipline
- Five to seven years in process training, including at least two years supervising others
- Strong KPI analysis skills, plus clear communication and stakeholder management
- Coaching ability, empathy, and adaptability
Who this fits
This suits an experienced process trainer ready to supervise training leads and own delivery across business lines. The role is based on-site in Gurgaon.
From the employer
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Role Overview: The Assistant Manager – Process Training will oversee end-to-end training delivery, manage training KPIs, and ensure alignment of training programs with business objectives. This role involves supervising training leads, collaborating with stakeholders, and driving continuous improvement in training effectiveness.Key Responsibilities:• Training Delivery: Conduct and facilitate process-training sessions for new hires and existing staff.• Training Strategy: Design and implement training plans across multiple lines of business.• KPI Management: Monitor, analyse, and report on training KPIs to ensure compliance and performance.• Stakeholder Collaboration: Partner with business leaders, HR, and operations to align training with organizational goals.• Team Leadership: Supervise and mentor training leads, ensuring delivery quality and consistency.• Continuous Improvement: Identify gaps and implement enhancements in training methodology.• Innovation in Training: Introduce digital tools, e-learning platforms, and modern training techniques.• Compliance & Governance: Ensure training programs meet organizational and regulatory standards.• Reporting & Analytics: Present insights using dashboards and data visualization tools.
• Graduate/Postgraduate in any discipline.• 5–7 years of experience in process training, with at least 2 years in a supervisory role.• Strong analytical skills with expertise in KPI tracking.• Excellent communication and stakeholder management abilities.• Empathy, adaptability, and coaching skills.
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