Customer Success Manager, Enterprise
At a glance
Manager-level Customer Success role at Wix. New York · full-time · $95,000–$110,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Guide enterprise customers as they launch and improve their Wix setups using web development best practices
- Build onboarding workshops and training with Product teams around each customer’s business requirements
- Handle product questions and complex workflows, then review customer outcomes and explain Wix’s business impact
- Review customer websites to encourage feature use, identify expansion potential, and support renewals
- Bring customer feedback to Product and help Marketing find references and case studies
What you bring
- At least five years in customer success management at a SaaS company
- At least three years supporting enterprise customers through growth, upselling, and renewals
- You can explain complex ideas clearly and engagingly to executive customers
- Strong organization, project coordination, and time management
Who this fits
This role suits an experienced customer success manager who can advise enterprise customers and work with executive stakeholders. You must be based in New York or able to commute to the New York City office, with in-office work three days per week.
From the employer
The Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices.
Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements
Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows
Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business
Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle
Identify growth opportunities and facilitate the renewal process with enterprise customers
Collaborate with the marketing team to identify customer references and case studies
Act as the voice of the customer with the Wix product team, helping shape the evolution of the product
A dynamic self-starter with 5+ years experience in customer success management within a SaaS company
3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals
Experience presenting complex ideas in an accessible and engaging way to executive-level customers
Great organizational, project and time management skills
We are Wix’s Enterprise team. We’re a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart, savvy tone of voice, we’re pushing the boundaries of what it means to market SaaS products. The groundwork has been laid, and we’re ready to take off. Come join us.
At this time we are seeking NY-based candidates or candidates who can commute to our office in New York City. Our employees work in a flexible hybrid model and are expected to be in the office 3 times per week.
Approximate base compensation $95,000 - $110,000. In addition to the base pay this role includes variable compensation earned and company RSUs as part of the compensation package. Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.
In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees. Our benefits include:
Comprehensive health & life benefits including fully covered medical, dental and vision.
Generous and flexible time off for personal recharge and special life moments
Emotional and mental health support programs
Allowances supporting nutrition, fitness and productivity
401K matching, with no vesting period
Equity & ESPP -
We grant RSUs (restricted share units) to all of our employees. We believe that our employees directly impact our success and thus should benefit from our successes.
All employees are also eligible for the ESPP (Employee Stock Purchase Plan) allowing employees a unique opportunity to benefit from Wix’s success by purchasing Wix shares at a discounted rate.
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