Key Account Manager

Wilhelmsen Open · verified Oct 6, 2026

Mumbai Full-time Manager Account Management

At a glance

Manager-level Account Management role at Wilhelmsen. Mumbai · full-time.

Pay not stated

RoleAccount Management

SeniorityManager

LocationMumbai

EmploymentFull-time

PostedOct 5, 2026 · 1d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Grow profitable sales across your assigned accounts and win new business by building a pipeline of quality opportunities
Create measurable sales plans, track progress against targets, and use sales tools to find account growth opportunities
Lead tenders and customer meetings with technical sales colleagues, sharing account knowledge and developing agreed opportunities
Meet customers regularly, build relationships at multiple levels, and manage contracts and credit terms for strong returns
Keep account records current in WSS CRM and coordinate clear handovers with sales, customer service, operations and credit

What you bring

You have technical sales experience, ideally gained in an international or maritime setting
You bring practical knowledge of welding, mechanical work, handheld power tools and marine gases
You can negotiate complex customer discussions and use technical expertise alongside commercial judgment to influence sales
You communicate well in spoken and written English and can work independently while prioritizing deadlines
You are comfortable with Excel, Microsoft Office, Copilot, CRM systems and analytics tools such as Power BI

Who this fits

This Mumbai (Andheri East) role reports to the Head of Sales and works closely with technical sales, customer service, sales support and credit teams. It suits someone who can manage customer relationships independently while collaborating across internal teams. A bachelor’s degree or equivalent marine qualification is preferred.

From the employer

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

We are hiring a Key Account Manager (KAM) to be based out of our Mumbai (Andheri) office to drive sales growth, enhance customer experience, and support collaboration with the WSS team. The Head of Sales also helps develop and implement WSS strategic plans, commercial practices, and customer solutions.

In Wilhelmsen Ship Services (Wilhelmsen Marine Products India Private Limited), people don’t just hold jobs here. They make the most innovative ideas a reality – and in the process, they shape the maritime industry. With one of the largest maritime networks in the world, we do work that makes an impact - if it floats, our products are probably on it. Supplying marine consumables, products, and solutions to every conceivable vessel type, our Marine Products division includes the Unitor brand of products, Timm ropes, Unicool refrigerants, and Unitor and Nalfleet marine chemicals. Last year we made product deliveries to 27,500 vessels, at over 2,000 ports.

Who you are:

The Key Account Manager reports to the Head of Sales. The role requires close collaboration with Technical Sales Managers (TSMs), Technical Sales and Business Development Managers (TSBDMs), Sales Support, Customer Service and Credit.

What you will be doing:

Drive profitable sales growth on from current and new customers within the KAM’s portfolio.
Contribute to achieving the respective solution area targets in collaboration with the TSM and TSBDMs, including facilitation of customer meetings, leading of tenders, sharing of customer knowledge and collaborating on opportunities as agreed with the respective TSMs and TSBDMs.
Develop robust and measurable Sales Activity Plans and action assertively to deliver on the agreed targets.
Build the sales pipeline to hit the targets as specified based on quality opportunities on existing accounts (share of wallet) and new business.
Ensure accurate and updated information on own accounts in WSS CRM
Proactively utilize the available sales tools to identify areas of growth and develop actions to achieve targets.
Foster strong relationships with the customers through high quality and frequent customer face to face meetings.
Lead or contribute to local marketing events, as agreed with relevant stakeholders.
Ensure customer portfolio adhere to agreed terms, including credit, and that the customer contracts generate the most optimal return through proactive contract management.
Seek out, develop and maintain multilevel entry points and relationships with own accounts. Be a door opener for technical sales teams.
Contribute to the team culture with customer centricity and collaboration at its core. Work closely with and ensure constructive hand-overs to internal stakeholders within Sales and Customer Service, Marine Product Solutions, Operations and Credit according to our processes.
Ensure compliance according to agreed global sales governance framework, policies, and processes, including Compliance, Legal and Credit policies.

What we are looking for

Bachelor’s degree or equivalent marine qualification (preferred).

Excellent written and verbal communication skills in English.

Solid technical background in welding processes, mechanical works, handheld power tools, and marine gases.
Experience in technical sales, ideally in an international or maritime environment.
Proven ability to influence sales outcomes through technical expertise and commercial understanding.
Experience negotiating with customers and managing complex discussions effectively.
Strong ability to work independently, prioritize tasks, and deliver results within tight timeframes.
Commercially minded, ambitious, and motivated by growth and results.
Digitally confident, with experience using Excel (including pivot tables), Microsoft Office, Copilot, CRM systems (e.g. Salesforce), and analytics tools such as Power BI.

How to apply

Sounds interesting? If you see yourself fitting into this role, please let us know why the role interest you. Apply online through our career portal at https://www.wilhelmsen.com/careers/ under Current Vacancies by creating a ‘Candidate Home’ account and thereafter upload your resume and a motivational letter.

Work Location: Mumbai (Andheri East), India

Please note that, with your prior consent where required, the Company may conduct reference checks and other appropriate background verification as part of the recruitment process.

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