Client Success Manager, Travel Services
At a glance
Mid-level Customer Success role at Wilhelmsen. Limassol · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead new-client onboarding and implementation projects for travel management services
- Keep client and internal stakeholders aligned throughout each implementation
- Teach users how to use travel booking tools, reporting platforms, and service processes
- Help put travel policies into practice while supporting compliance
- Track adoption, satisfaction, and onboarding results, then address escalations and suggest improvements
What you bring
- At least seven years in corporate travel, client services, account management, or a related area
- Strong understanding of travel operations and managing travel policies
- Hands-on background in client onboarding, implementation, and training
- Proficiency with travel management and online booking systems
- Fluent English with strong communication and stakeholder management ability
Who this fits
This role suits someone experienced in corporate travel or client-facing account work who can coordinate implementations, train users, and resolve service issues. You’ll work in Limassol, Cyprus, reporting to the General Manager.
From the employer
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Client Success Manager
Purpose
Responsible for onboarding new clients, driving travel programme adoption, delivering user training, and ensuring a smooth implementation of travel management services.
Reports to: General Manager
Key Responsibilities
- Manage client onboarding and implementation projects.
- Coordinate client and internal stakeholders throughout the implementation process.
- Deliver training on travel booking tools, reporting platforms, and service processes.
- Support travel policy implementation and compliance.
- Build strong client relationships and manage issues or escalations.
- Monitor adoption, client satisfaction, and onboarding performance.
- Recommend service and process improvements.
Qualifications
- Minimum 7 years' experience in corporate travel, client services, account management, or a related field.
- Strong knowledge of travel operations and travel policy management.
- Experience in client onboarding, implementation, and training.
- Proficiency in travel management and online booking systems.
- Excellent communication and stakeholder management skills.
- Fluent in English.
Key Competencies
- Client Relationship Management
- Training & Facilitation
- Project Coordination
- Communication & Influencing
- Problem Solving
- Change Management
- Service Excellence
Work Location: Limassol, Cyprus
Application deadline: 30th September 2026
#WSMNot this one either?
Claude or ChatGPT reads the other 92,661 for you.
Get better matches →
