Premium Customer Success Officer (French Speaking)
At a glance
Mid-level Customer Success role at Libertex Europe. Limassol · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build lasting relationships with current clients and recommend services that fit their needs
- Check client satisfaction, collect feedback, and use it to improve the relationship
- Research trends across the industry and present relevant products or services to clients
- Answer client questions directly or route complex issues to the appropriate department
- Track client objectives and contract commitments so both sides meet their obligations
What you bring
- A degree in economics, business, or a related discipline is required
- At least two years in client relations, sales, business development, or customer support within Forex
- Strong French and English skills, with additional languages viewed favorably
- You understand financial markets, financial instruments, and both technical and fundamental analysis
- You bring strong copywriting, communication, time management, self-direction, and achievement focus
Who this fits
This role suits a French-speaking customer success professional with Forex experience and hands-on financial analysis knowledge. You’ll work from Limassol in a hybrid arrangement with three office days and two home days. The job focuses on existing-client relationships, presentations, issue resolution, and meeting client targets.
From the employer
Libertex Europe Overview
Part of the Libertex Group, Libertex is an online broker offering tradable CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex also offers investments in real stocks.
Over the years, Libertex has received multiple prestigious awards and recognitions, including “Best Global Broker” (Ultimate Fintech Awards, 2025), “Best Online Trading Platform” (Fintech Breakthrough Awards, 2025), and “Most Trusted Broker” (European CEO, 2024). A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of Audi Revolut F1® Team.
Since being founded in 1997, the Libertex Group has grown into a robust fintech powerhouse, with an established presence in various jurisdictions, serving millions of clients from several countries all over the world.
In Europe the Libertex trading platform is operated by Indication Investments Ltd., a Cyprus Investment Firm regulated and supervised by the Cyprus Securities and Exchange Commission (CySEC) with CIF License number 164/12.
Job Overview
We are looking for a talented and experienced Premium Customer Success Officer to join our team who will be responsible for working closely with clients by maintaining a nice and steady relationship with them.
The right candidate must have a great understanding of the flow of data around the financial markets, experience, and proven track record of successful technical and fundamental analysis.
Main Responsibilities
- Building and maintaining long lasting relationships with existing clients, offer them the best solution services.
- Ensuring your existing clients are satisfied as well as gaining and using feedback.
- Researching industry trends.
- Giving presentations to clients about products or services.
- Resolving and answering any questions asked by the client, if able to help or escalate it to the relevant department.
- Ensuring that the terms of a contract are adhered to by both your employer and clients.
- Understanding and helping to meet the targets and aims of the client.
Requirements
- Degree in Economics, Business, or any other relevant field
- At least 2 years of experience in a Client Relationship, Sales, Business Development, Customer Support role within the Forex industry
- Excellent command of the French and English language. Additional languages will be considered as an advantage
- Good understanding of financial markets and financial instruments
- Knowledge of technical and fundamental analysis
- Excellent copywriting skills
- Being familiar with our at least main events / parameters of events / profile parameters
- Self-motivated and high achiever
- Excellent communication and time management skills
Benefits
- 24 working days annual leave
- Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
- Hybrid model: 3 days office, 2 days home
- Udemy Business unlimited membership
- Company discount card with access to various goods and services
- Corporate events and team building activities
- Professional and personal development opportunities in a fast-growing environment
Libertex Europe is an equal opportunity employer, fostering an inclusive and diverse environment. We do not discriminate based on any characteristic protected by the law. Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies. Unsuccessful applicants may have their data retained for future opportunities unless deletion is requested in accordance with our Company's Privacy Policy.
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