Communications Officer

External Applicants:

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

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Job Description Summary

The Communications Officer operates the WFU Police Department’s communications systems. The Communications Officer’s shifts include days, nights, weekends and holidays and are subject to hours beyond or outside normal scheduled shifts, short notice and/or emergency call-ins.

Job Description

This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Essential Functions:

• Operates the department’s radio communications system and dispatches all calls for assistance to officers properly and professionally.
• Responds to emergency situations which may involve contacting the Winston-Salem Police Department, Fire Department, Forsyth County Emergency Medical Services, Rescue Squads, on-campus emergency teams, and other departments and agencies.
• Must have excellent hearing in both ears, clear speech, effective verbal skills, and be able to type quickly and accurately on the computer keyboard.
• Accurately records all events and activities during each shift in the CAD (Computer Automated Dispatch) system.
• All other duties as assigned.
  

Required Education, Knowledge, Skills, Abilities:

• High school diploma or G.E.D with three years of related experience, or an equivalent combination of education and experience. Related experience includes customer service, administrative work, and/or demonstrated experience working on a team.
• Must be a United States citizen.
• Excellent customer service, interpersonal, communication, and time management skills.
• Proficiency with the operation of multiple line telephones and multi-channel radio equipment.
• Proficiency in Microsoft Office, Google Suites, the internet, and other relevant software.
• Must pass a criminal background investigation, psychological screening, drug screening and a medical evaluation by a licensed physician.
• Ability to meet the requirements of the University’s automobile insurance.
• Must be able to work nights, weekends, holidays, and special events as needed.

Preferred Education, Knowledge, Skills, Abilities:

• Three years of related experience in police/emergency communications and/or customer service related environments.
• DCIN/NCIC certification

Physical Requirements:

• Must be able to sit or stand at a desk/console for long periods of time.
• Must be able to meet the North Carolina Standards and Training Commission minimum standards for sight and hearing.

Environmental Conditions:

• Subject to inside environmental conditions. Must be able to work alone in the communications center for long periods of time.

• If working during special events, the employee may be required to work either inside or outside in heat/cold, wet/humid, dry/arid conditions and stand, walk or sit for long 7 periods of time.
  

Additional Job Description

Time Type Requirement

Full time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.