Implementation lead
At a glance
Senior Solutions & Sales Engineering role at Watershed. New York · full-time · $112,500–$143,800 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead customer deployments from discovery through close, setting milestones, managing risks, and keeping delivery moving
- Build trusted relationships as the main customer contact across technical and nontechnical stakeholders
- Create tailored solutions, explain product trade-offs, and train customers on complex features
- Align internal and customer teams, manage dependencies, and reset timelines when conditions shift
- Turn customer patterns into product feedback while building repeatable playbooks, tools, and processes
What you bring
- Bring three to six or more years in consulting, solutions, or software implementation, preferably in B2B SaaS
- Have led customers through complex programs or projects and can manage several workstreams at once
- Learn new concepts quickly, communicate with technical and nontechnical audiences, and create alignment
- Use structured thinking to clarify ambiguous work, spot risks, and drive mitigation
- Adopt AI solutions early and use them to create impact
Who this fits
This role suits a customer-focused problem solver who can balance detailed execution with broader systems thinking. You’ll work across product, engineering, advisory, customer success, and external partners while managing complex customer needs. The position requires working from Watershed’s New York office four days per week.
From the employer
About Watershed
Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us!
The role
We’re looking for a customer-focused problem solver to join our Implementation team. You’ll lead end-to-end deployments of Watershed for our largest and most complex strategic accounts - translating goals into clear plans, finding solutions to customer needs, orchestrating cross-functional work, and building customer confidence.
You’ll design scalable systems and processes for repeatability while also solving complex, bespoke needs for our largest customers. You’ll partner closely with product, engineering, advisory, customer success, and external partners to keep momentum high and outcomes measurable. This is a unique opportunity to play a critical role driving the success of Watershed’s customer base.
You will:
Own and deliver implementations from kickoff to wrap-up: run discovery, map milestones, manage risks, and drive crisp execution
Serve as the customer’s primary point of contact during implementations, building high‑trust relationships across technical and non‑technical stakeholders
Design out-of-the-box, creative solutions that meet customer needs, leveraging existing product and services and generating insight into potential future needs
Develop a deep understanding of Watershed’s product and services to guide customers on what’s possible and make smart trade‑offs
Conduct enablements for customers on using complex Watershed features
Coordinate internal and customer teams, sequence dependencies, and renegotiate timelines when inputs change
Act as the voice of the customer to product and engineering, surfacing patterns, blockers, and feature requests that inform the roadmap
Build scalable playbooks, tooling, and processes that make implementations faster, more consistent, and measurable over time
You might be a fit if you:
Have 3-6+ years in management consulting, solutions, or software implementation, preferably at a B2B SaaS company. You have experience leading customers through complex programs or projects
Take pride in your ability to learn new concepts quickly and thrive operating in a high-volume environment
Love to sweat the details, but are also able to zoom-out and see the big picture
Are a systems thinker who brings structure, clarity, and momentum to ambiguous problems
Are excellent at communicating clearly with technical and non‑technical audiences to introduce new concepts and drive alignment
Love working on multiple workstreams simultaneously, juggling multiple balls and keeping stakeholders accountable
Have a keen eye for identifying risks and drive mitigation plans to keep projects on track
Are an early adopter of AI solutions and excited to use them to drive impact
This position is required to be in person in our New York office 4 days per week.
Must be willing to work from an office 4 days per week (except for remote roles)
Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Denver, Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so.
What’s the interview process like?
It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process.
What if I need accommodations for my interview?
At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.
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