Sales Operations Specialist
At a glance
Mid-level Revenue & Sales Operations role at VulcanForms. Devens · full-time · $75,000–$103,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Run quote intake, pricing checks, approvals, and customer proposals for configured, non-catalog products
- Bring engineering and finance inputs together to recommend pricing and monitor quote turnaround
- Drive weekly and quarterly forecasting with business-unit owners, then publish consolidated pipeline visibility
- Keep opportunities accurate across stages, fields, ownership, and accounts while tracking quota and supply attainment
- Coordinate the move from won deals to purchase orders, customer updates, expediting, and delivery-risk escalation
What you bring
- At least four years in sales operations, commercial operations, or a closely related support role
- Hands-on ownership of quoting or deal-desk work for configured, non-catalog offerings
- Experience running forecasts with sales or business leaders and enforcing clean, reliable data
- Advanced Excel skills plus strong Salesforce capability as a power user
- Experience using an ERP such as Epicor for commercial or order-management work
Who this fits
You’ll suit a hands-on commercial operator who can work credibly with sellers, engineers, finance, and operations. Manufacturing, industrial, or engineered-to-order experience is relevant, with regulated long-cycle environments preferred. The role is based in Devens and supports a seven-person sales group while reporting to the Senior Director of Commercial Operations.
From the employer
Founded in 2015 to develop the world’s first industrially scalable laser metal additive manufacturing solution, VulcanForms is reshaping how the world manufactures critical products. We build and operate advanced digital infrastructure that enables innovation, accelerates growth, and supports sustainability across aerospace, defense, medical, and other essential industries. Through our vertically integrated capabilities, including scalable additive manufacturing and precision machining, we deliver true end-to-end production at scale by combining cutting-edge technology with a foundation of proven industrial craftsmanship. Our team brings deep expertise in manufacturing, materials science, software, automation, and operations, united by a shared commitment to quality, curiosity, and accountability. We foster an inclusive culture where people take ownership, solve meaningful problems, and continuously learn, because we believe diverse perspectives lead to better outcomes.
Job Purpose
VulcanForms seeks a Sales Operations Specialist to own the commercial process behind a growing, multi-vertical manufacturing business. Today, proposals, order management, and forecasting run on the energy and know-how of the people doing them. As the business grows, this role turns that into a repeatable process the team can scale with.
This is a hands-on position. The work includes preparing customer quotes, holding the pipeline to a consistent data standards, and documenting existing commercial processes. The role supports a seven-person sales team and reports to the Senior Director of Commercial Operations.
Key Responsibilities
- Serve as the deal desk for the commercial team — quote intake, preparation, pricing review, and approval routing
- Prepare and issue customer quotes, including complex and non-standard configurations
- Assemble cost and margin inputs from engineering and finance, and prepare the pricing recommendation for approval
- Maintain quote templates, product structure, and pricing rules, and track quote turnaround against a target
- Facilitate the forecast process with the business unit owners, who own their forecast, driving it to a committed number on a weekly and quarterly cadence
- Own forecast reporting and visibility - collecting, consolidating, and sharing the data through our commercial systems
- Set the pipeline data quality standard and audit against hygiene and accuracy
- Track quota attainment and supply attainment data to Finance
- Own the handoff from quoted/won opportunity to purchase order, coordinating across commercial and operations
- Own customer follow-through — order status, expediting, and chase-downs — and escalate early when a delivery commitment is at risk
- Enforce commercial data standards for opportunity stages, required fields, record ownership, and account hygiene
- Document how commercial work flows today and turn the friction points into a prioritized improvement list
- Represent the commercial team on cross-functional initiatives as needed
Qualifications
- Four-plus years in sales operations, commercial operations, or a comparable commercial support role
- Direct experience owning a quoting or deal desk process for configured, non-catalog products
- Experience running a forecast process with business or sales leaders, including holding contributors accountable to data standards
- Advanced Excel and working proficiency in Salesforce as a power user
- Experience with an ERP such as Epicor in a commercial or order management capacity
- Manufacturing, industrial, or engineered-to-order background; aerospace and defense, medical device, or other regulated long-cycle sales environments preferred
- A track record of following through on operational commitments without being managed to them
- Strong written and verbal communication, credible with sellers, engineers, and operations alike
Compensation & Benefits
Annual base salary ranges from $75,000 to $103,000. VulcanForms provides medical, dental, vision, and life insurance; paid time off; and 401(k) matching.
VulcanForms offers a competitive salary and equity package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, VulcanForms provides comprehensive benefits including medical, dental, vision, and life insurance; generous paid time off; and a 401(k) plan with company match.
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