Technical Account Manager - Senior Care (m / f / d)
At a glance
Senior Account Management role at voize. Remote, Germany · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Own the technical relationship for twelve to fifteen major care groups, learning their EHRs, infrastructure, risks, and stakeholders
- Keep an account plan for each customer that tracks integrations, changes, unresolved risks, and future rollout needs
- Run release briefings and technical reviews so customers understand operational effects before changes go live
- Coordinate account context with Technical Support to speed issue resolution while staying accountable for the customer relationship
- Spot patterns across accounts and convert them into practical input for Product and Engineering
What you bring
- Several years in technical account management, solutions engineering, technical support, or implementation, preferably within B2B SaaS or health tech
- Practical experience with integrations, APIs, logs, networks, and device or MDM configurations
- Clear communication with both technical contacts and senior decision-makers during interfaces, escalations, and rollouts
- A methodical, composed way to manage multiple customers and open issues, using data to show progress and results
- Professional German, comfortable English, residence in Germany, and readiness for occasional customer-site travel
Who this fits
You’ll suit a senior customer-facing technical role where you manage complex accounts from launch through releases and renewals. The job is based in Germany and can be remote or from the Berlin office, with occasional on-site customer support when rollouts or escalations require it. Experience with care documentation systems is a plus.
From the employer
🎤 Why voize? Because we’re more than just a job!
At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.
Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.
Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!
💡 Your Mission: Be the technical partner our largest care groups trust
As Technical Account Manager - Senior Care, you will own the technical relationship with 10 to 15 of our largest care groups. You will understand their systems, configurations, and stakeholders, and support them from go-live through releases and renewals; ensuring voize runs reliably across every facility. Your success will be measured by trust, retention, and long-term customer outcomes.
🚀 Your Daily Business - No two days are alike
Own the technical relationship with a portfolio of 12 to 15 care groups, building a deep understanding of their EHR setup, infrastructure, open topics, and key stakeholders
Maintain a technical account plan for every customer, covering their integration landscape, planned changes, open risks, and requirements for upcoming rollout waves
Lead release pre-briefings and technical reviews, helping customers understand the impact before changes affect their operations
Stay close to every issue across your accounts: Technical Support manages the queue, while you manage the relationship and provide the account context needed to accelerate resolution
Identify recurring themes across customers and turn them into actionable feedback for Product and Engineering
🤝 Your Skillset - What you bring to the table
Several years of experience in technical account management, solutions engineering, technical support, or implementation, ideally in B2B SaaS or health tech
Hands-on technical knowledge of integrations, APIs, logs, networks, and device or MDM setups, with the ability to isolate issues across interconnected systems
Great communication skills across technical and executive audiences, from discussing an interface with an IT lead to aligning on a rollout with senior management
A structured, calm approach to managing multiple customers and open topics simultaneously, supported by data that demonstrates progress and impact
Professional German and comfortable English, based in Germany, and willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support; experience with care documentation systems such is a plus
🌱 Growing together - what you can expect at voize
We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
Become a co-creator of our success with stock options
Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
You decide when you work best, that means flexible working hours and a good hybrid set-up.
✨ Ready to talk? Apply now! 🚀
voize welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply.
We're excited to hear from you!
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