Technical Solutions Consultant
At a glance
Mid-level Solutions & Sales Engineering role at Visa. Warsaw · full-time.
Pay not stated Solutions & Sales Engineering salary
growthroles summary, based on the employer's posting.
What you'll do
- Use logs, transaction records, system behavior and documentation to find causes of complex integration and production faults
- Advise customers and internal stakeholders on product capabilities, technical options and implementation practices
- Run discussions with customers, partners and colleagues about architecture, integrations and product features
- Take ownership of urgent customer escalations, resolve them and keep people informed during the incident
- Coordinate with internal teams on service improvements, technical guides, launches, migrations and customer projects
What you bring
- You have supported complex technical products, SaaS platforms, enterprise applications, integrations or payment technology
- You bring practical experience with APIs, web services, JSON or XML, transaction flows, logs and integration troubleshooting
- You can diagnose networking and web technology issues and use databases and SQL for investigation
- You have managed technical issues for enterprise customers and can explain complex topics clearly in fluent English
Who this fits
This mid-level role suits someone who combines hands-on technical investigation with customer-facing consulting and can guide junior colleagues. The position is hybrid in Warsaw, with office attendance required on at least three days each week. Off-hours or on-call support is part of the role when needed.
From the employer
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Pay Transparency
The estimated salary range for a new hire into this position is zł164,150 - zł269,675 which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program.
Job Description
Are you passionate about solving complex technical challenges and helping customers get the most from innovative payment technology?
As a Technical Solutions Consultant, you will play a key role in supporting customers and solving complex technical issues across Visa and Cybersource products and solutions. You’ll work closely with clients and collaborate with Product, Engineering, Operations, and Client Services teams to troubleshoot integrations, resolve high-priority issues, and provide expert technical guidance.
This is a great opportunity for someone who enjoys combining hands-on technical problem solving with customer interaction, working across areas such as APIs, payment processing, authentication, tokenization, and risk solutions. You’ll have the opportunity to become a trusted technical advisor, influence service improvements, and contribute to successful product launches and customer initiatives.
We are looking for two people to join the team. This is a hybrid role based in Warsaw, with an expectation to work from the Warsaw office at least three days per week.
Key Responsibilities
- Provide advanced technical consultation and support for complex customer implementations, integrations, and production issues.
- Investigate and resolve complex technical challenges across APIs, payment processing, authentication, tokenization, risk solutions, and related technologies, using logs, transaction data, system behaviour, and technical documentation to identify root causes.
- Act as a trusted technical advisor and subject matter expert, providing customers and internal stakeholders with product expertise, solution recommendations, and best-practice guidance.
- Lead technical discussions with customers, partners, and internal teams on solution architecture, integrations, and product capabilities.
- Manage high-priority customer escalations, driving issues through to resolution and providing clear, regular communication throughout the incident lifecycle.
- Partner with Product, Engineering, Operations, and Client Services teams to resolve issues and continuously improve products and services.
- Identify recurring technical issues and trends, contributing to root-cause analysis, problem management, process improvements, and automation opportunities.
- Develop and maintain knowledge articles, troubleshooting guides, technical documentation, and operational procedures.
- Support new product launches, migrations, and strategic customer initiatives.
- Share technical knowledge across the team and provide guidance and mentoring to junior colleagues.
- Support team coordination and operational activities, including acting as a deputy for leadership when required.
- Contribute to individual and team performance objectives and participate in off-hours/on-call support when required.
- Use digital tools and emerging technologies, including Generative AI, to enhance productivity, troubleshooting, knowledge management, and customer engagement.
Qualifications
- Relevant experience supporting complex technical products, SaaS platforms, enterprise applications, integrations, or payment technologies.
- Experience working in a technical support, technical consulting, solutions engineering, or client services environment.
- Strong troubleshooting, analytical, and problem-solving skills, with the ability to diagnose complex issues across multiple systems and technologies.
- Hands-on experience with APIs, web services, JSON, XML, transaction flows, application logs, and integration troubleshooting.
- Good understanding of networking concepts and web technologies, including TCP/IP, DNS, SSL/TLS, VPNs, and proxies.
- Experience using databases and SQL for troubleshooting and data analysis.
- Experience supporting enterprise customers and managing customer-facing technical issues and escalations.
- Fluent English and strong communication, collaboration, and stakeholder management skills, with the ability to explain complex technical concepts to both technical and non-technical audiences and work effectively with Product, Engineering, Operations, and other cross-functional teams.
- Experience within payment processing, eCommerce, digital payments, or financial technology would be an advantage.
- Experience with incident management, product launches, migrations, service improvement, or technical documentation would be beneficial.
- Ability to share technical knowledge and provide guidance or mentoring to other team members.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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