Strategic Account Manager
Via Open · verified Sep 24, 2026 At a glance
Mid-level Account Management role at Via. Berlin · full-time.
In listing
Growth Roles summary, based on the employer's posting.
What you'll do
- Own partner-city success while serving as the main contact for executive city and agency leaders
- Renew and expand contracts through senior-level negotiations, including upsells across your account portfolio
- Turn partner needs into service improvements using on-demand, paratransit, Citymapper, and other platform capabilities
- Review service data across daily, weekly, and longer-term horizons to guide quality, efficiency, and growth decisions
- Represent partners internally by pushing for products and capabilities that broaden their services
What you bring
- At least seven years in client-facing consulting, customer success, or high-growth technology roles
- Fluent German at C2 or native level, along with fluent English
- Strong quantitative judgment, using complex datasets to shape decisions and influence others
Who this fits
You’ll suit an experienced individual contributor who can own strategic accounts, build trust with public-sector and operator leaders, and handle politically sensitive situations. The role is based in Berlin with hybrid work, and it focuses on DACH partners. German and English fluency are required.
From the employer
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a Strategic Account Manager at Via, you will be the face and voice of Via for our DACH partners, both internally and externally. You'll build genuine, durable relationships with the cities, counties and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio, on a team of talented, collaborative people passionate about making a real impact for those who depend on public transit every day.
What You’ll Do:
- Own the success of transportation systems across your partner cities, serving as the primary point of contact for executive city and agency leadership
- Drive revenue growth across your portfolio: securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders to grow the business year-on-year
- Act as a trusted advisor to partners, translating their needs into concrete service improvements using Via's full platform – on-demand, paratransit, Citymapper, and more – to make the case for better transit
- Analyze service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth
- Advocate internally for your partners, working cross-functionally to champion new products and capabilities that expand the size and scope of their services
Who You Are:
- 7+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company
- An empathetic team player who takes pride in elevating those around them, and views success as a collective effort
- Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike
- An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
- A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them
- Fluency in German (C2 or native-level) and English is required; additional languages are a plus
What We Offer:
- Base salary range: €110-125k, plus variable pay and equity as part of a total compensation package
- Company pension scheme (bAV) with a 20% employer contribution
- Urban Sports Club membership
- 30 vacation days a year
- Weekly team lunch and breakfast
- A hybrid work and a lovely office situated in the heart of Berlin, in Mitte
There has never been a more exciting time to be on the cutting edge of public mobility.
Ready to join the ride?
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