Partner Success Manager, Central US
Mid-level Channel & Partnerships role at Via. Chicago · full-time · $85,000–$110,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Own partner-city transportation services and serve as the main contact for executive city and agency leaders
- Turn partner ideas and community needs into consulting guidance and new revenue opportunities for Via
- Use service data across daily, weekly, and longer-term views to recommend quality, efficiency, and growth improvements
- Handle complex, multi-year renewals and expansions to grow annual partnership revenue
What you bring
- Bring at least four years of relevant experience, including work directly with clients
- Build relationships entrepreneurially and stay composed through complex, politically sensitive situations
- Interpret complicated data, ask sharp questions, and turn findings into practical recommendations
- Show self-direction, resilience through change, and comfort with substantial responsibility
- Contribute as an individual contributor and mentor while working as a team
Who this fits
This role suits a relationship-oriented, data-comfortable individual contributor who can advise partners and pursue growth in a fast-moving setting. You’ll work with city and agency leadership and need to handle politically sensitive situations calmly. The role is based in Chicago and covers the Central US; the listing does not state travel, remote-work, or visa conditions.
From the employer
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Partner Success Manager, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope.
What You'll Do
- Own the success of advanced transportation systems in our partner’s cities, acting as the primary point of contact for executive city and agency leadership
- Act as a trusted advisor and consultant to our partners, helping to convert their ideas and community needs into revenue opportunities for Via
- Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
- Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth
- Negotiate multi-year and highly complex contract renewals and service expansions to increase year-on-year revenue from each partnership
Who You Are
- You have minimum of 4+ years of relevant work experience, including client facing experience, including (but not limited to) consulting, consultative customer success, or success at a high growth company
- Entrepreneurial relationship builder who remains calm and collected when faced with highly complex, politically sensitive situations
- Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
- A reliable, motivated self-starter with a growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- An excellent team player; you’re a meaningful individual contributor, and a mentor to others on your team. You view successes as a team effort, and enjoy working with others
Compensation and Benefits:
- Base salary range: $85,000 - $110,000, determined by experience, knowledge, and skills. Total compensation also includes variable pay and equity.
- Comprehensive health coverage, with low-cost dental and vision plans.
- A 401(k) with a generous company match and vesting.
- Fully paid parental leave for new parents, with extended leave options.
- Additional benefits (family planning, mental health, pet insurance, and other wellness perks).
- 20 days of paid time off (PTO) annually.
We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.
Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.
If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride?
Via is an equal opportunity employer.
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