Account Renewals Specialist

Veriforce veriforce.com Open · verified Sep 30, 2026

Remote Montreal Full-time Mid-level Account Management

At a glance

Mid-level Account Management role at Veriforce. Remote, Canada · full-time.

Pay not stated

RoleAccount Management

SeniorityMid-level

LocationMontreal

WorkplaceRemote

EmploymentFull-time

PostedSep 28, 2026 · 3d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Guide existing customers through contract renewals by showing the value of ComplyWorks and SafeContractor
Contact customers before renewal dates to learn their needs, resolve concerns and secure continued agreements
Work with internal teams and customer contacts to resolve renewal problems and escalations
Build retention plans to reduce churn, improve renewal results and support customer satisfaction
Spot expansion opportunities in renewal conversations and involve the appropriate teams

What you bring

At least two years in sales or work focused on renewals
Fluency in spoken and written French and English for regular customer and partner communication
A record of successful customer renewals, plus experience finding new opportunities and growing existing accounts
Experience with Microsoft Dynamics 365, Odoo or another CRM, along with Microsoft 365

Who this fits

This role suits someone who combines customer service, account management and sales skills, and wants to build a career in renewals. The position is remote in Montreal.

From the employer

In this role, you will play a key part in strengthening and growing relationships with existing customers using our ComplyWorks and SafeContractor solutions. Your primary responsibility will be to guide customers through the renewal process by demonstrating the value of our contractor management solutions while maintaining high levels of customer satisfaction and engagement.

With strong experience in commercial renewals, you understand consultative selling techniques and know how to identify customers’ specific needs and recommend suitable solutions. Your proactive approach and excellent listening skills will make you a trusted partner to our customers.

Advanced proficiency in English and French:

This requirement is necessary because the position involves regular verbal and written communication with customers, partners and/or our international offices.

Own and proactively manage the end-to-end customer renewal process, ensuring timely contract renewals and revenue retention.
Engage customers ahead of renewal milestones to understand business needs, address concerns, and secure successful renewal outcomes.
Manage renewal-related escalations by collaborating with internal stakeholders and external customer contacts to drive resolution.
Develop and execute retention strategies that reduce churn, maximize renewal rates, and support customer satisfaction.
Identify appropriate expansion opportunities during renewal discussions and partner with relevant teams to support growth where applicable.

Fluency in both French and English is required.
A minimum of two years of experience in sales and/or renewal-focused roles.
Experience with both developing new opportunities (“hunting”) and growing existing accounts (“farming”) in a fast-paced work environment.
A passion for sales and renewals, with a desire to grow your career in this field.
A demonstrated track record of achieving successful customer renewals.
You never consider “no” to be the final answer.
Proficiency with Microsoft Dynamics 365, Odoo or another CRM platform, as well as the Microsoft 365 suite.
An excellent balance of customer service, account management and sales skills.