Senior Manager, Account Management
Vena Solutions Open Remote Canada Full-time Senior Account Management
At a glance
Senior Account Management role at Vena Solutions. Remote, Canada · full-time · CA$144,585–CA$195,615 base.
SalaryStated by Vena Solutions
CA$144,585 – CA$195,615
Base salary for this role, in CAD per year, as published in the posting.
RoleAccount Management
SenioritySenior
LocationCanada
WorkplaceRemote
EmploymentFull-time
Base payCA$144,585–CA$195,615
PostedNov 2, 2026
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Lead Account Managers, giving regular feedback and coaching while supporting their career growth and future leadership development
- Own segment renewal health, reduce renewal risk and pursue expansion, balancing account priorities with broader business needs
- Allocate CAM, EMS, Professional Services and executive outreach resources across accounts to increase their impact
- Track expansion, renewal risk, customer health and engagement, then deliver segment reporting and executive updates
- Coordinate with customer-facing and product teams, and advance shared Account Management priorities beyond your segment
What you bring
- More than two years managing a team of at least five Account Managers or Sales Representatives
- Strong communication, coaching and stakeholder skills, with a record of influencing beyond your direct team
- Comfort working across functions and through ambiguity, plus interest in exploring AI-based ways to improve performance
Who this fits
This role suits an experienced people manager who can own segment results as well as develop Account Managers and future leaders. You can work remotely from anywhere in Canada, in Toronto full time, or in a hybrid arrangement. Customer-event travel may be required.
From the employer
This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada.
The Senior Manager, Account Management is responsible for leading a team of Account Managers to drive customer retention, expansion, and long-term value realization. This role ensures customers achieve outcomes aligned to their business goals while maximizing renewal rates and growth opportunities.
In addition to managing team performance, this role takes bigger ownership in segment-level outcomes (GRR, renewal risk, expansion) and operates as a strategic partner to Sales and CAM leadership.
*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.
The Senior Manager, Account Management is responsible for leading a team of Account Managers to drive customer retention, expansion, and long-term value realization. This role ensures customers achieve outcomes aligned to their business goals while maximizing renewal rates and growth opportunities.
In addition to managing team performance, this role takes bigger ownership in segment-level outcomes (GRR, renewal risk, expansion) and operates as a strategic partner to Sales and CAM leadership.
- Provide ongoing performance feedback, coaching, and career development support.
- Foster a high-performance, customer-centric culture aligned to company values.
- Develop and coach future leaders, including Managers and senior ICs, with clear succession planning.
- Align to and actively contribute to strategic workstreams that advance the overall Account Management function, beyond the needs of your individual segment or expansion targets.
- Own segment-level renewal health and risk mitigation strategy, not just individual account execution.
- Drive prioritization of resources (CAM, EMS, PS, Exec Outreach) across accounts to maximize impact.
- Partner closely with Professional Services, EMS, Support, Product, and CAM team to support customer satisfaction.
- Represent Account Management as needed in leadership planning, and cross-functional forums.
- Operate and make decisions with a company-first mindset, balancing segment priorities with broader business objectives.
- Monitor key performance metrics including expansion targets, renewal risk, customer health, and engagement.
- Drive adoption of tools, processes, and best practices across the team.
- Own operating cadence, reporting, and executive-ready updates for your segment.
- Travel may be required for customer events
- Experience leading a team of 5+ Account Managers or Sales Reps in a Manager capacity for more than 2 years
- Excellent communication, coaching, and stakeholder management skills.
- Ability to operate in a fast-paced, cross-functional environment.
- Demonstrated ability to influence beyond direct reports and lead through ambiguity
- Interest in AI and willingness to explore AI driven solutions to enhance performance and drive efficiencies
*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.
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