Lead Customer Success Engineer

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam's Securiti AI solutions, and be motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Lead Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Securiti Data Command Center platform. You'll lead onboarding, adoption, and optimization; proactively identify churn risk and upsell opportunities; and apply deep expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value.

What You’ll Do

• Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels.
• Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings.
• Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build business cases; define value realization; articulate expansion opportunities; schedule checkpoint reviews with stakeholders.
• Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment.
• Collaborate on adoption and expansion initiatives to drive customer success.
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value.
• Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership.

What You’ll Bring

• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer).
• Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.
• Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plus.
• Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications.
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations.
• Excellent communication, cross-functional collaboration, and stakeholder management skills.
• Fluency in English and Arabic.

What You’ll Get

• 24 days for first 2 years, increasing to 30 days after 2 years of service, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

• Private medical insurance for employees, spouses, and dependents

• Life and Disability insurance with AD&D coverage equal to 3x annual salary.

• Free Employee Assistance Program (EAP) with up to 12 therapy sessions, plus legal and financial advice

• Housing allowance to help cover rental costs

• Education allowance for up to three dependent children

• Annual flight allowance for employees and their families

• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.