Customer Success Renewals Representative with German
At a glance
Mid-level Customer Success role at Veeam Software. Remote, Poland.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Renew customer maintenance contracts in your assigned territory while protecting recurring revenue
- Track agreements approaching expiration and move quickly to preserve customer relationships
- Prepare accurate proposals and quotes based on each customer’s contract terms
- Answer questions about pricing, co-terming, reinstatement, premium services, and additional products
- Log customer activity in the CRM and pursue retention-focused sales targets
What you bring
- Fluent English and German communication, with German proficiency at B2 level or higher
- At least two years of sales experience in software or a related field
- Strong customer service and organizational ability for managing substantial communication volumes
- Basic understanding of virtualization and the ability to work independently in a fast-moving setting
Who this fits
You’ll suit a mid-level customer success sales role centered on renewals, retention, and revenue growth. The position is remote from Poland and involves working with customers, partners, and internal teams. Salesforce experience is a bonus.
From the employer
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About The Role
The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.
What You’ll Do
- Manage renewal of contracts in assigned territory to protect revenue
- Monitor expiring agreements and take timely action to maintain customers
- Provide accurate proposals and quotes according to customer agreements
- Handle inquiries related to pricing, co-terming, upselling and reinstatement
- Collaborate positively with customers, partners and internal teams
- Record all activities accurately in the customer relationship management system
- Achieve sales targets with focus on customer retention and revenue growth
What You’ll Bring
- Speak English and German fluently for effective communication (B2 min.)
- Have minimum two years of sales experience in software or related industry
- Demonstrate strong customer service and organizational skills
- Work effectively in a fast-paced and semi-autonomous environment
- Be self-motivated and able to manage high volumes of communications
- Possess basic knowledge of virtualization
Bonus Skills
- Proficiency with SalesForce
What You’ll Get
- 26 paid days off annually, plus 4 global VeeaMe Days for self-care and paid volunteer time
- Paid parental, maternity, and paternity leave
- Fully covered family medical plan, dental, rehab, and vaccinations
- Life, critical illness, and disability insurance
- Employer pension contribution via PPK
- Monthly Edenred allowance of 450 PLN for meals
- MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
- Six free therapy sessions, plus legal and financial advice
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program
Join our dynamic and innovative team at Veeam Software as we expand our presence in Poland! While we finalize our Benefits offerings, we are committed to supporting you with a monthly benefit stipend, ensuring your well-being during this exciting journey with Veeam Software.
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
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