Revenue Operations Analyst
Mid-level Revenue & Sales Operations role at Vapi. San Francisco · full-time · $120,000–$130,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- You’ll check account and opportunity records, then suggest ways to improve their quality
- You’ll resolve GTM system issues and set up access for new users
- You’ll create scalable processes that help customer-facing teams work consistently
- You’ll develop onboarding, coaching, battlecards, and launch materials for GTM teams
- You’ll turn pipeline, conversion, win-loss, and forecast data into leadership insights
What you bring
- You have at least two years in revenue or sales operations within a fast-growing B2B technology company
- You can make complicated technical ideas clear and persuasive
- You enjoy building practical processes from the ground up in zero-to-one settings
Who this fits
You’ll fit a broad, generalist role supporting GTM teams in a fast-moving technical AI environment. The position is hybrid in San Francisco and offers room to develop across data, systems, projects, enablement, and analytics. You’ll work best if you value urgency, direct feedback, customer input, and shared ownership.
From the employer
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Why We’re Hiring This Role
As Vapi scales rapidly toward our next phase of growth, the Revenue Operations team is helping to build a world-class revenue engine. The Revenue Operations Analyst will collectively be responsible for a mix of Data Quality, GTM Systems, Project Management, Enablement, and Analytics. This is a generalist role allowing for broad skill development. You will empower our Go-To-Market (GTM) teams to deliver exceptional value to our customers in a high-velocity, technical AI environment.
What You’ll Do
Data Quality: Validate account and opportunity data and recommend improvements
GTM Systems: Help troubleshoot issues and configure new users
Project Management: Design and operationalize improvements to streamline the work of customer-facing roles. Ensure every function in the GTM org runs with consistency and scale.
Enablement: Equip our AEs, SDRs, and broader GTM team with the frameworks, playbooks, and training they need to execute at a high level. This includes onboarding programs, sales coaching, competitive battlecards, and product launch material.
Analytics & Insights: Build reports and dashboards that give GTM leadership clear visibility into pipeline health, funnel conversion, win/loss trends, and revenue forecasts. Translate data into decisions that improve win rates and deal velocity.
Who You Are
2+ years of experience in Revenue Operations or Sales Operations at a high-growth B2B tech company.
Exceptional communicator who can translate complex technical concepts into simple, persuasive narratives.
Builder mindset: You thrive in "zero-to-one" environments and enjoy creating durable processes from scratch.
How We Work:
Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through - We finish what we start and build trust by being people others can count on.
Why not today? - We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem - We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind - We give feedback clearly, respectfully, and without delay.
Why Vapi:
Generational impact: Build the human interface for every business
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
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