National Account Manager
At a glance
Manager-level Account Management role at Universal Business Team. Manchester · full-time · £50,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Grow an existing customer portfolio by deepening relationships and finding ways to increase spend, product range and engagement
- Review account activity and customer data to spot growth potential, risks and signs that customers have reduced or stopped ordering
- Build tailored account plans using calls, email, visits, samples and campaigns to reconnect customers and introduce new products
- Keep HubSpot records useful and accurate, and share account results, opportunities and customer insights
- Coordinate with colleagues to develop each account and respond to market changes
What you bring
- A proven background in sales, account management, customer success or a comparable commercially focused role
- Evidence that you have strengthened existing customer relationships and converted them into measurable growth
Who this fits
This role suits someone commercially minded who enjoys customer conversations, spotting opportunities and building trust both remotely and face to face. You’ll travel around the UK for two to three days each week and spend the remaining time in the Carnforth office.
From the employer
Our client is a growing, family-run business based in Carnforth, with a simple ambition, to deliver an exceptional customer experience through the supply of creative materials and equipment to educational establishments.
They work with customers across the UK, combining an extensive product range with a genuinely personal, relationship-led approach.
They are now entering an exciting new phase of growth, and they are looking for an exceptional Account Manager to help them unlock the full potential of their existing customer base.
This is not a transactional sales role.
It’s an opportunity to take ownership of a valuable portfolio of customers, build deeper relationships, identify untapped opportunities and significantly increase customer value with the autonomy, support and financial rewards to match.
Please note, you will be on the road across the country 2-3 days per week, and in their offices in Carnforth the rest of the time.
What You'll Be Doing
- Take ownership of a portfolio of existing customer accounts
- Build strong, long-term relationships through regular and meaningful contact
- Identify opportunities to increase customer spend, product range and engagement
- Analyse account activity to identify growth opportunities and potential risks
- Re-engage customers who have reduced, paused or stopped ordering
- Use customer data and insight to understand behaviour and inform your approach
- Develop tailored account strategies using calls, emails, customer visits, samples and campaigns
- Identify opportunities to introduce customers to new products and services
- Work closely with the wider team to maximise the potential of each account
- Maintain accurate and meaningful records within HubSpot CRM
- Report on account performance, opportunities and customer insights
- Respond quickly and creatively to changes in the market
Who Are We Looking For?
We’re looking for someone who combines commercial instinct with exceptional people skills.
Someone who enjoys talking to customers, asking good questions, spotting opportunities and making things happen.
- Hungry – motivated, proactive and driven to achieve results.
- Humble – a team player who listens, learns and builds trust.
- Smart – commercially aware, curious and thoughtful in your approach.
- Comfortable building relationships remotely and face-to-face
- Commercially curious and interested in understanding customer behaviour
Requirements
- We’re looking for a proven track record in sales, account management, customer success or a similar commercially focused role.
- You should be able to demonstrate experience of developing existing customer relationships and turning those relationships into measurable growth.
- Experience within education, creative sectors or B2B sales would be advantageous, but it’s not essential.
- What matters most is your commercial ability, your energy, your approach to relationships and your appetite to make an impact.
Benefits
- £50,000 basic salary
- Uncapped commission, based on turnover and linked to Gross Profit
- Vehicle allowance
- Genuine autonomy and ownership
- Scope and budget to develop your own ideas and strategies
- Direct access to and support from the company directors
- The opportunity to have a tangible impact on the future growth of the business
- A supportive, entrepreneurial environment where your contribution is valued
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