National Account Manager

Universal Business Team Open · verified Sep 12, 2026

On-site Manchester Full-time Manager Account Management

Mid-level Account Management role at Universal Business Team. Manchester · full-time · £50,000 base.

SalaryStated by Universal Business Team

£50,000

Base salary for this role, in GBP per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Manage a portfolio of current accounts and deepen relationships through regular contact
Find ways to grow customer spend, product breadth and engagement
Review account activity and customer data to uncover opportunities and risks
Win back customers who have reduced, paused or stopped ordering
Build account plans, keep HubSpot records current and report on results

What you bring

You have a proven background in sales, account management, customer success or similar commercial work
You can show that developing customer relationships has produced measurable growth
You build trust with customers through both remote and face-to-face communication
You bring commercial curiosity, energy and a proactive, relationship-led approach

Who this fits

You’ll suit a commercially minded relationship builder who enjoys asking questions, spotting opportunities and taking ownership. The role offers autonomy, director access and room to develop your own strategies in a supportive entrepreneurial team. You’ll travel around the country two to three days each week and work from the Carnforth office for the rest of the week.

From the employer

Our client is a growing, family-run business based in Carnforth, with a simple ambition, to deliver an exceptional customer experience through the supply of creative materials and equipment to educational establishments.

They work with customers across the UK, combining an extensive product range with a genuinely personal, relationship-led approach.

They are now entering an exciting new phase of growth, and they are looking for an exceptional Account Manager to help them unlock the full potential of their existing customer base.

This is not a transactional sales role.

It’s an opportunity to take ownership of a valuable portfolio of customers, build deeper relationships, identify untapped opportunities and significantly increase customer value with the autonomy, support and financial rewards to match.

Please note, you will be on the road across the country 2-3 days per week, and in their offices in Carnforth the rest of the time.

What You'll Be Doing

Take ownership of a portfolio of existing customer accounts
Build strong, long-term relationships through regular and meaningful contact
Identify opportunities to increase customer spend, product range and engagement
Analyse account activity to identify growth opportunities and potential risks
Re-engage customers who have reduced, paused or stopped ordering
Use customer data and insight to understand behaviour and inform your approach
Develop tailored account strategies using calls, emails, customer visits, samples and campaigns
Identify opportunities to introduce customers to new products and services
Work closely with the wider team to maximise the potential of each account
Maintain accurate and meaningful records within HubSpot CRM
Report on account performance, opportunities and customer insights
Respond quickly and creatively to changes in the market

Who Are We Looking For?

We’re looking for someone who combines commercial instinct with exceptional people skills.

Someone who enjoys talking to customers, asking good questions, spotting opportunities and making things happen.

Hungry – motivated, proactive and driven to achieve results.
Humble – a team player who listens, learns and builds trust.
Smart – commercially aware, curious and thoughtful in your approach.

Comfortable building relationships remotely and face-to-face
Commercially curious and interested in understanding customer behaviour

Requirements

We’re looking for a proven track record in sales, account management, customer success or a similar commercially focused role.
You should be able to demonstrate experience of developing existing customer relationships and turning those relationships into measurable growth.
Experience within education, creative sectors or B2B sales would be advantageous, but it’s not essential.
What matters most is your commercial ability, your energy, your approach to relationships and your appetite to make an impact.

Benefits

£50,000 basic salary
Uncapped commission, based on turnover and linked to Gross Profit
Vehicle allowance
Genuine autonomy and ownership
Scope and budget to develop your own ideas and strategies
Direct access to and support from the company directors
The opportunity to have a tangible impact on the future growth of the business
A supportive, entrepreneurial environment where your contribution is valued

IND25