Account Manager (Technical Building Services / M&E)
At a glance
Mid-level Account Management role at Universal Business Team. Morley · full-time · £45,000–£50,000 OTE.
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage an established portfolio of roughly 250-300 accounts, strengthening relationships and increasing customer spend
- Create account plans that improve profitability and uncover cross-selling and upselling opportunities
- Pursue quotations, enquiries, and project leads to improve conversion through consistent follow-up
- Coordinate with technical specialists when customer opportunities need specialist support
- Keep account activity, opportunities, and pipeline movement accurate in the CRM
What you bring
- Proven account management experience where you were responsible for growing customer accounts
- A consultative selling style focused on solutions rather than transactional sales
- Strong relationship-building, stakeholder management, organisation, and commercial judgment
- Experience tracking opportunities and pipeline stages in a CRM system
- Curiosity to learn technical products and the building services industry
Who this fits
This role suits an account manager who prefers expanding existing relationships over cold prospecting and can combine customer trust with commercial follow-through. You'll work from the Morley, Leeds office during core hours of 07:30am to 4:30pm, with flexibility as needed. Technical product and industry training is provided, and the role can develop toward larger accounts or field-based customer work.
From the employer
Account Manager – Technical Building Services/M&E
Location: Morley, Leeds (Office Based)
Salary: Up to £40,000 + Performance Bonus (OTE £45,000-£50,000)
Hours: 07:30am – 4:30pm (Flexibility as required)
Holidays: 23 days + Statutory
Are you a relationship-driven Account Manager who loves growing existing customer accounts rather than chasing cold prospects? Do you thrive on uncovering opportunities, building trust, and becoming a valued commercial partner to your customers?
If this sounds like you, a leading specialist supplier to the M&E sector is looking for an experienced Account Manager to join their growing commercial team.
About the Company
This respected and ambitious business provides specialist first-fix products and technical solutions to mechanical and electrical contractors across the UK. Known for their consultative approach, they help customers remove complexity from projects through technical expertise, innovative off-site solutions, and an unwavering focus on service excellence. With ambitious growth plans and a strong reputation in the market, this is an exciting time to join the business.
What’s the role about?
As Account Manager, you'll take ownership of an established portfolio of approximately 250-300 customer accounts, helping clients get maximum value from the business whilst increasing account spend and identifying new project opportunities.
You'll work closely with technical specialists, acting as the commercial relationship lead and ensuring customers receive exceptional support throughout their projects.
Key Responsibilities
- Build and maintain strong relationships across an assigned portfolio of customer accounts
- Develop account growth strategies to increase customer spend and profitability
- Identify cross-selling and upselling opportunities across products, technical services, and off-site solutions
- Follow up quotations, enquiries, and project opportunities to maximise conversion rates
- Work closely with technical colleagues to identify and qualify opportunities requiring specialist support
- Conduct regular account reviews and maintain strategic customer engagement plans
- Accurately manage customer activity, opportunities, and pipeline progression through the CRM system
- Gain insight into customer projects and identify opportunities to expand the business's involvement across key accounts
Requirements
About You
We're interested in people who can build relationships and deliver commercial results, regardless of sector background (the ideal experience candidate would have exposure to telling technical products within the building services/construction sector) You might currently be an Account Manager, Customer Success Manager, Internal Sales Executive, Technical Account Manager, or Commercial Account Manager.
You'll likely have:
- Proven account management experience with responsibility for customer growth
- A consultative, solution-led approach to selling
- Strong relationship-building and stakeholder management skills
- Excellent follow-up discipline and attention to detail
- Experience managing opportunities through a CRM system
- A proactive, organised and commercially minded approach
- The desire and curiosity to learn a technical industry and product offering
Benefits
What’s in it for you?
- Established customer portfolio with genuine growth potential
- Performance-related bonus with OTE of £45,000-£50,000
- Opportunity to develop into larger account management or field-based customer-facing roles
- Join a supportive, collaborative team within a growing business
- Technical product and industry training provided
- Flexible working hours around core business needs
- 23 days holiday plus bank holidays
- Free onsite parking and modern office facilities
Ready to learn more?
If you're looking for a role where you can genuinely influence customer growth, develop long-term relationships, and join a business with ambitious plans for the future, we'd love to hear from you.
Apply today or get in touch for a confidential conversation.
IND25
Not this one either?
Claude or ChatGPT reads the other 86,068 for you.
Get better matches →
