Sr. Client Director, Enterprise Accounts

Uniphore Open · verified Sep 14, 2026

Remote US Full-time Director Account Management

Leadership Account Management role at Uniphore. Remote, United States of America · full-time · $289,600–$398,200 base.

SalaryStated by Uniphore

$289,600 – $398,200

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Set a multi-year plan for a global energy account with managed ARR from $1M to $30M+
Guide the customer from onboarding and adoption through renewals, negotiations, and account growth
Create ROI-focused QBRs that retain executive and board sponsorship
Coordinate Solutions Engineering, Customer Success, Product, and Legal as the account lead
Use Salesforce to monitor forecasts, pipeline, usage, and product signals while finding expansion paths and churn risk

What you bring

At least ten years in enterprise SaaS or technology account management or sales, with sustained quota and retention results
Five-plus years managing C-suite relationships across F500 or G2000 customers
Evidence of growing accounts to $2M+ ACV or $10M+ TCV through renewals and expansion, not new-logo sales
Knowledge of AI/ML, SaaS, cloud, or data platforms, preferably in energy, oil and gas, or complex industrial settings
A bachelor's degree, Salesforce proficiency, and working knowledge of MEDDPICC, Challenger, or Command the Message

Who this fits

You’ll suit this role if you can lead a complex enterprise relationship, work with senior executives, and coordinate several internal teams around expansion and retention. The position is remote in the United States, with a Texas preference and Houston identified in the listing. You’ll also travel on-site as needed to support the account

From the employer

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description:

Own and grow one of Uniphore's largest enterprise relationships — a global energy sector account with complex, multi-division operations spanning engineering, R&D, and technology innovation functions. As Sr. Client Director, you'll be the primary point of contact for this direct enterprise customer, deepening adoption of Uniphore's AI platform across their organization and expanding the account through renewals, upsell, and cross-sell — driven by consultative, outcome-based account management.

Location: Houston, Texas

Responsibilities

Build and execute a multi-year account strategy for the account (managed ARR $1M–$30M+)
Own the full account lifecycle — from onboarding and adoption through renewal, expansion, and negotiation
Deliver $2M–$4M in expansion ARR annually through upsell, cross-sell, and whitespace identification
Develop ROI-driven business reviews (QBRs) that earn continued executive/board-level sponsorship
Orchestrate cross-functional teams (Solutions Engineering, Customer Success, Product, Legal) as the "CEO of the account"
Track adoption, usage, and product trends to surface expansion opportunities and defend against churn risk
Maintain accurate forecasting and pipeline visibility within the account through Salesforce

Qualifications

10+ years in enterprise SaaS/technology account management or sales, with consistent quota/retention attainment
5+ years managing C-suite relationships in F500/G2000 accounts
Track record of growing accounts to $2M+ ACV / $10M+ TCV through renewals and expansion (not net-new acquisition)
Experience in AI/ML, SaaS, cloud, or data platforms; ideally within Energy, Oil & Gas, or other complex industrial/engineering-driven enterprises
Mastery of MEDDPICC, Challenger, or Command the Message applied to account expansion motions
Bachelor's degree; Salesforce proficiency
Willingness to travel as needed to support the account on-site

Compensation Range Below = On Target Earnings - 60/40 Split

Hiring Pay Range:

$289,600 - $398,200

Benefits:

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference:

USA - TX - Remote

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.