Customer Account Manager - The Value Channel (Home Care)

Job Title: Senior Customer Account Manager – Value Channel Home Care
Location: Kingston

ABOUT THE TEAM

The Senior Customer Account Manager will be responsible for developing and building strong working relationships with the customer buying team; developing and executing customer business plans at a category level which deliver USG, Market Share and Profitability targets. This individual will be responsible for the line management and development of the B&M CAM. They will also lead the Value Channel Home Care CAM team by leading from example within the team, and reflecting the channel’s best interests to the wider business through various forums.

JOB PURPOSE

• Love what you do:  As a CAM you will be passionate about all aspects of leading your portfolio to competitive growth.

• Love your customer: You will lead the Value Channel and Unilever relationship across the Gifting category – driving growth via strategic alignment and negotiation.

• Do what you say: Drive the JBP, execute the agreed 2025 plan, set up a strong ambition and agreement.

• Own it: Leverage our brand assets and the support from the BU to deliver new and exciting innovation and activation.

• Be Different: The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy.

KEY RESPONSIBILITIES

• Lead Home Care Senior Account Manager in the Value Channel, inputting into future channel strategy and setting the standard for other account managers.

• Line management of the B&M CAM

• Develop strong customer relationships

• Develop and manage the customer business plan to deliver business targets.

• Manage the full P&L, taking responsibility for cost price negotiations, customer investment, cost price increases, pricing and accruals

• Own the internal financial & supply forecast, including the in-month cycle.

• Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored

• Deliver compelling category based sell-in plans for product launches and ensure effective in-store activation of key events (e.g. promotions, range reviews)

• Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer Updates)

• Delivery of required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts

WHAT YOU NEED TO SUCCEED

• ​Customer management & selling essentials - previous experience of performing as a CAM

• Prior commercial experience and exposure to P&L

• Proven history of working within a team environment

• Prior experience of leading and developing a direct report preferable, however not essential

• Proven relevant Account Management/Field Sales experience

• Shopper Marketing or Category Management experience is preferable

• Accountability and responsibility

• Consumer and Customer Focus

• Bias for Action

• Ability to build Talent and Teams 

WHAT WE OFFER

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion (unilever.com).