Key Account Executive - Ice Cream

JOB PURPOSE

This role exists to translate Unilever’s Ice Cream commercial strategy into strong customer delivery and in-market execution across UAE Modern Trade. You will support turnover delivery, build customer plans, strengthen Perfect Store standards, and use data to identify risks and growth opportunities. You’ll be part of a team that believes in doing work that matters for people and the planet. Because here, we don’t just hire for jobs. We invite you to be part of something bigger.

KEY RESPONSIBILITIES

• Support the Modern Trade Manager in tracking and delivering customer turnover, volume, promotional investment, and profitability targets.

• Develop and maintain customer activity calendars, promotional agreements, assortment plans, innovation listings, activations, and distribution tracking.

• Manage GRV processing, returns, reconciliations, payment follow-ups, and claims resolution with Finance and Supply Chain.

• Drive Perfect Store execution across assigned accounts, including On-Shelf Availability, On-Shelf Display, Share of Shelf, pricing compliance, and the 6Ps framework.

• Conduct regular store and market visits to assess execution, identify gaps, review cabinet availability, and capture competitor activity.

• Coordinate freezer, chiller, and POSM deployment and monitor execution performance across the assigned store estate.

• Maintain accurate daily, weekly, and monthly sales and spend trackers, flag variances, and recommend corrective actions.

• Support bottom-up planning, TTS control, promotional intensity, activation scheduling, and trade investment optimization within approved budgets.

• Analyse EPOS and market data to track sell-out, availability, market share, and execution KPIs, and prepare actionable customer and category insights.

• Present data-backed recommendations and performance updates to Sales, Marketing, Category, Finance, and Supply Chain stakeholders.

REQUIRED QUALIFICATIONS

• 3–6 years of FMCG sales experience, including Modern Trade or key account exposure in the UAE.

• Demonstrated experience managing retailer relationships, driving in-store execution, and delivering sales targets.

• Strong numerical and analytical capability, with confidence using Excel, PowerPoint, sell-out reports, trade spend trackers, and basic TTS/P&L measures.

• Excellent written and spoken English, with Urdu or Malayalam required.

• Valid UAE driving license and willingness to conduct frequent store and market visits.

PREFERRED QUALIFICATIONS

• Experience in ice cream, frozen foods, chilled, or dairy categories.

• Exposure to joint business planning, promotional planning, assortment management, and trade spend management.

• Experience using Nielsen, IRI, EPOS data, or retailer POS portals.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.