Account Manager - Chicago
Ufpi Open · verified Sep 24, 2026 At a glance
Mid-level Account Management role at Ufpi. Chicago · full-time · $75,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Build and retain client relationships while finding new sales prospects across your assigned territory
- Match customer project needs with suitable products, then manage expectations and resolve issues
- Track leads, customers, sales opportunities, aged inventory, and receivables in the company CRM
- Coordinate orders and deliveries with internal teams while addressing product concerns
- Create customer programs, business plans, reviews, reports, and product expansion opportunities
What you bring
- At least three years of customer service experience, with sales experience preferred
- You can explain technical product specifications and their benefits clearly to customers
- You understand basic accounting and business principles
- You read, write, and speak English proficiently
- A business, marketing, or related bachelor's degree is preferred, or equivalent experience
Who this fits
This role suits a self-directed salesperson who can build relationships, negotiate, pursue targets, and work with limited supervision. You will work in the Chicago territory and need dependable attendance, strong communication, and the ability to pass a drug test. The position is full-time and includes an annual performance bonus opportunity.
From the employer
As an Account Manager, you will play a crucial role in fostering strong relationships with key clients and driving sales within your assigned territory. You’ll work with a diverse range of customers, offering high-quality products that meet the toughest industry standards. A successful Account Manager is a professional salesperson who is self-motivated with a passion for building lasting relationships and a strategic sales drive.
Principle Duties and Responsibilities
Active selling
Builds and maintains strong relationships with existing clients and prospect new business opportunities in your territory.
Collaborates with clients to understand their specific needs and recommend the most suitable products for their projects.
Becomes the key customer contact, identifying needs, managing expectations and resolving issues through proactive communication
Delivers outstanding customer service by providing timely responses, resolving issues, and ensuring customer satisfaction.
Understands the market and keeps customers informed
Owns the customer relationship
Solicits sales opportunities with new and existing customers
Introduces new programs to customers
Closes on sale opportunities
Manages leads and customers in the Company’s CRM management system
Manages aged inventory and accounts receivable
Stays up-to-date with the latest product offerings, treatment technologies, and industry trends to position UFP as the go-to choice.
Works closely with the internal team to coordinate orders, deliveries, and resolve any product-related concerns.
Strategic
Develops programs based off customer needs
Creates ongoing and growing business
Develops a plan for the business
Focuses on targets and updates through CRM management
Focuses on meeting business plans
Conducts Customer Business Reviews
Introduces New product expansion/market
Prepares various reports and correspondence as required
Performs other duties as required
Training
We will provide the necessary training for you to:
Generate sales based on company standards and expectations.
Negotiate with customers to grow sales.
Understand the importance of gross margin and the company’s collection process.
Behavior
We expect you will be:
Demonstrates a strong entrepreneurial spirit
Responsible and trustworthy to work under little supervision
Highly motivated and enthusiastic
Good interpersonal skills and a good communicator
Team player and goal oriented
Reliable and maintain good attendance
Professional and respectful
Able to pass a drug test
Qualifications
Work Experience, Certifications and Education
Minimum 3 years of work experience in customer service.
Working experience in sales, preferably with product, industry, and market knowledge.
Ability to understand technical specifications of products and communicate their benefits effectively to customers.
Bachelor’s degree in business administration, marketing or related discipline or equivalent experience is preferred
Understanding of basic accounting and business concepts.
Proficiency in the use of the English language in reading, writing and speaking.
Competencies
Achievement, motivation and perseverance
Composure and resiliency
Influence and persuasion
Initiating action
Negotiating
Relationship building
Salary Pay Range: $75,000 annually dependent on experience*
*pay range may be adjusted depending on cost of living
Bonus/Incentive Pay:
Annual performance bonus opportunity based on Company and specific business unit ROI and PBOP achievement criteria and individual job responsibility and performance.
Benefits currently offered to our employees:
Medical insurance
Health savings account with company contribution
Dental insurance
Vision insurance
Basic and voluntary life insurance
Disability insurance
401(k) plan with company match
Paid vacation and holidays
Stock purchase program with employee discount
Educational reimbursement
Wellness programs and challenges
Other supplemental benefits
The Company is an Equal Opportunity Employer.
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