Solutions Engineer
Trendmicro Open At a glance
Mid-level Solutions & Sales Engineering role at Trendmicro. Brazil Off-Site · full-time.
Pay not stated Solutions & Sales Engineering salary
growthroles summary, based on the employer's posting.
What you'll do
- Run customer demos and proofs of concept that show security automation and integrations with third-party services
- Hear customer challenges, coordinate with sales, and demonstrate solutions that address their needs
- Keep existing customers engaged through technical check-ins and health reviews
- Build expertise in assigned products, share effective practices with fellow engineers, and pass customer feature requests to product management
- Present to partners and take part in customer events, webinars, and regional travel activities
What you bring
- A computer science degree or diploma, or a mix of education and pre-sales work in security software and systems
- Experience with Microsoft and Linux environments, plus troubleshooting and resolving technical problems
- Knowledge of security areas such as anti-malware, intrusion detection, data loss prevention or SIEM
- Strong customer communication and account skills, including discussions with administrators and senior executives
Who this fits
This mid-level solutions engineering role suits someone who enjoys customer-facing technical work and can operate with little supervision. The position is based in Rio de Janeiro and involves regional travel for customer work and events. Sales engineering experience is preferred, and cloud, security, or systems certifications and training are desired.
From the employer
TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.
At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.
AI Fearlessly.
Location: Rio de Janeiro
Position Summary:
We want you to drive compelling demos and proof of concepts (PoC’s) showcasing our security automation capabilities, integration with third party services for optimization and helping the customer understand how to lower their time to identify and contain threats. A strong passion for customer success is critical to the role and collaboration within a radial web organization.
Responsibilities:
- Ability to listen to customer problems, work with the sales team, and demonstrate a solution
- Provide Proof of Concept service to pre-sales clients and maintain an ongoing customer relationship
- Ongoing technical touchpoints/health checks with existing customers
- Work in a fast-pace environment under minimal supervision
- Share best practices with other Solutions Engineers to enhance quality of service and efficiency
- Develop subject matter expertise in assigned products and solutions
- Willing to travel regionally for customers facing activities, as well as marketing and user group events
- Channel feature requests to Product Management to enhance Trend Micro products
- Deliver partner presentations, events and webinars
Qualifications/Requirements:
- Computer Science degree or diploma or combination of education and pre-sales experience in Security Software and Systems
- Experience working with various Microsoft/Linux software and systems
- Solid multi-tasking, troubleshooting and problem resolution abilities
- Self-starter with the ability to quickly learn new concepts and technology using self-paced learning management platforms
- Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C-level executives
Relevant Work Experience:
- Knowledge of Anti-malware, Intrusion Detection and Prevention, Data Loss Prevention, File Integrity Monitoring, Email and Web Security, Syslog, SIEM solutions
- Understanding of MITRE Attack Framework and/or security operations center (SOC) functions
- Sales Engineering experience preferred (2-5 years)
- Experience with Infrastructure as Code (IaC) tools such as Cloud Formation, Terraform etc.
One or more of below certifications or training is desired:
- AWS / Microsoft Azure / Google Cloud Certifications
- ECIH – Certified Incident Handler
- CISSP – Certified Information Systems Security Professional
- Linux/Solaris/UNIX System Administration
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.
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