Technical Service Account Manager (Tech Service Scientist)
At a glance
Mid-level Account Management role at Tl. Hoffman Estates · full-time · $71,000–$104,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Advise assigned accounts on technical needs, then shape products and applications around their specifications
- Bring client requirements to Innovation, R&D, and Sales teams so tailored solutions can take shape
- Explain solution benefits and uses to customers while responding to their technical concerns
- Spot upsell opportunities by showing how added products or services could help
- Keep portfolio account records accurate, including customer needs and preferences
What you bring
- A bachelor’s degree or equivalent practical experience
- Deep relationship management, sales, and technical or scientific knowledge within Technical Service
- The judgment to work independently on standard matters and escalate unusual technical issues
- Experience analyzing customer needs to recommend customized solutions or improve existing methods
Who this fits
You’ll suit a technical account role that combines customer advising, sales support, detailed investigation, and cross-functional problem solving. You’ll own targets, review junior colleagues’ work, and may coach them on technical and operational matters. The position is based in Hoffman Estates, United States of America.
From the employer
About this role:
The Technical Service Account Manager brings relevant technical knowledge to customer accounts, helping translate complex client needs into customized solutions. Acting as both a technical advisor and sales representative, the Technical Service Account Manager identifies growth opportunities, supports product customization, and builds trusted partnerships.
Accountabilities:
Serve as a technical consultant for the assigned accounts, understanding client needs to develop product solutions and applications that align with specifications and performance requirements.
Collaborate with internal teams, including teams in Innovation, R&D and Sales & Account Management, to communicate client requirements and support the creation of tailored product solutions and applications.
Present technical insights to clients within the assigned accounts, articulating the benefits and applications of solutions while addressing potential concerns.
Proactively identify opportunities for product or service upsell, leveraging comprehensive technical knowledge to illustrate the value of enhanced or additional offerings.
Maintain detailed account records for the dedicated part of the portfolio, ensuring accuracy in customer information, needs and preferences for long-term relationship building.
Support the sales process by contributing to customized sales strategies within the team, based on technical understanding and client requirements.
Skills & Experience:
Bachelor’s degree or equivalent experience.
Comprehensive knowledge of relationship management, sales and a key technical/scientific discipline within Technical Service, with full knowledge of methodologies, processes, practices, and atypical issues within Technical Service function.
Largely able to operate independently, though may seek guidance on atypical or complex Technical Service issues. Able to coach juniors on technical and operational matters in a specialism.
Accountable for own targets and reviewing work of juniors.
Frequently conducts detailed analysis and investigation to identify customized solutions for customers, determine best options, or suggest improvements to existing methods.
This role involves initiating communication with cross-functional teams to address and resolve shared issues, collaborate on processes or transactions, and interpret or clarify technical information to enhance understanding.
What we can offer you
Tate & Lyle complies with all local/state regulations requiring salary range transparency. When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law.
The salary range for this position is: $71,000 - $104,000.
In addition to competitive pay, we offer a comprehensive Total Rewards package that includes but is not limited to:
Medical, Dental, Vision coverages
Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave
401K with company match
Company paid life insurance
Additional benefits at not cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more!
In addition to your Total Rewards, culture and ED&I are very important to Tate & Lyle. We offer multiple Employee Resource Groups (ERGs) that support various communities.
*The Job title, role and responsibilities are subject to change based on qualifications / experience of the candidate and the business needs of the company.
California Consumer Privacy Act ("CCPA")
The Company is committed to complying with the California Consumer Privacy Act (“CCPA”) and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.
Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.
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