Enterprise Account Manager

Tive tive.com Open · verified Sep 19, 2026

Remote US Full-time Manager Account Management

Mid-level Account Management role at Tive. Remote, United States · full-time · $100,000–$110,000 base.

SalaryStated by Tive

$100,000 – $110,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll onboard enterprise clients and assess what they need from Tive
You'll manage orders, support product adoption, and track customer value
You'll grow strategic accounts through upsell opportunities and contract renewals
You'll build trusted relationships, protect retention, and re-engage inactive customers
You'll coordinate across teams while representing customer needs internally

What you bring

At least two years in enterprise account management or customer success, ideally with B2B SaaS experience
Show results from tailoring products and services to client needs
Bring cross-functional collaboration skills and strong internal and external relationships
Demonstrate revenue-target delivery and meaningful customer revenue retention
Use clear communication, data-informed judgment, and a solutions-focused service mindset

Who this fits

You’ll suit a customer-facing enterprise role centered on retention, account growth, and collaboration across the business. You need strong communication, comfort with data-driven insights, and a solutions-oriented customer-service mindset. The position is listed as remote in the United States, with office-based or hybrid options also available. A related bachelor’s degree is preferred.

From the employer

At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.

We believe (and live!) four core values:

Transparency First: We make everything visible so that everyone can operate better
Always strive to make things simpler
We are One Team, we have each other's backs
Relentless iteration to optimize and improve

Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.

As an Enterprise Account Manager, you will be a strategic consultant for enterprise level customers. This role focuses on ensuring customer satisfaction, driving retention, and building loyalty by optimizing product adoption and tracking value derived from Tive’s solutions. From onboarding to renewal, you will manage customer accounts, help them achieve their goals, and contribute to revenue retention and growth. This position offers a dynamic, collaborative environment with exposure to all aspects of the business and performance-based compensation.

Responsibilities:

Onboarding new clients.
Evaluating and analyzing customer needs.
Cultivating healthy customer relationships.
Managing customers product and service orders.
Identifying upsell opportunities and growing strategic accounts.
Managing customer contract renewals.
Promoting customer loyalty and building trust and transparency with clients.
Acting as a customer advocate by re-engaging customers who seem to be inactive.
Maintaining client retention.

Qualifications:

2+ years in an Enterprise Account Management/Customer Success role, preferably in B2B SaaS companies.
Experience working in shipping logistics is a plus.
Success in optimizing products and services based on client needs.
Demonstrated success working with cross-functional teams and building strong relationships internally and externally.
Proven track record of delivering results (including revenue targets) and significantly contributing to Customer revenue retention.
Bachelors’ Degree in a related field preferred.
Strong communication skills.
A passion for data-driven insights.
A solutions-oriented, customer-service and can-do attitude.

Compensation:

$100,000-$110,000 base salary plus quarterly bonuses
The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

What does Tive offer?

A chance to join what may very well turn out to be the most important company in your career.
The autonomy and resources to build what you know how to build.
Work with a committed global team that have each others back.
Office-based or hybrid options. Your choice.
Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.

We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.