Multi-Site Leasing & Marketing Manager
At a glance
Mid-level General Marketing role at thesciongroupllc. Cambridge at Southern–The Palms · full-time.
Pay not stated General Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Coach Experience Team Members while helping onsite staff follow Fair Housing, safety, and company policies
- Coordinate move-in, move-out, and annual Turnover work with property and facilities leaders
- Inspect buildings, amenities, common areas, and apartments, then track work orders through completion
- Use KPI trends to guide sales, revenue goals, local marketing, and customer-experience improvements
- Run on-campus and in-person events, social media activity, and customer communications across platforms
What you bring
- At least one year in customer service, plus experience in sales, community management, or a related area
- Previous work supporting multiple sites and proficiency with Microsoft Office and Property Management Systems
- Strong customer focus, marketing and leasing ability, clear communication, and careful prioritization
- You can manage complex projects independently, solve problems, and meet deadlines with limited guidance
Who this fits
You’ll suit a hands-on manager role supporting three communities, leading staff while staying involved in sales, leasing, marketing, and property operations. The job is based at the assigned property during daytime business hours, with work extending to six days per week during peak periods. You must be eligible to work in the United States because visa sponsorship is unavailable.
From the employer
Want to learn more about The Scion Group? Check out our website.
We're hiring immediately!
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
Your Opportunity
Scion is paving a path in student living and the Multi-Site Customer Experience Manager is vital in delivering exceptional customer service at our larger communities. The CXM will support three communities with revenue and sales goals by implementing customer experience initiatives and fostering a customer-centric culture, while identifying opportunities to grow relationships. This role demands exceptional interpersonal skills and an all-in work ethic.
Your Benefits
- FLSA Status Exempt
- Discretionary annual bonus
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Matching
- Paid Maternal Leave
- Parental Leave
- Learning reimbursement opportunities
Your Responsibilities
Staff Development and Leadership
- Provide leadership and coaching for Experience Team Member staff performance and foster a positive and productive team environment.
- Assist the General Manager with ensuring all onsite staff are trained and compliant with Fair Housing, safety and company policies.
Property Administration
- Assist with planning and executing successful annual Turnover processes.
- Assist with move-in and move-out processes.
Facilities & Capital
- Regularly inspect and report on property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
- Coordinate work orders with appropriate staff to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high.
- Keep a consistent pulse on resident feedback regarding facilities and maintenance needs.
Annual Turnover Process
- Partner with General Managers, Assistant General Managers and Facilities Managers in the planning and execution of annual Turnover processes.
Customer Experience & Sales
- Assist with all customer sales interactions, both personally and through directing team members in alignment with company standards.
- Utilize KPIs to report on trends, insights and proactively address issues.
- Provide expert direction on sales and revenue goals and lead the team to achieve them.
- Utilize KPIs to report on trends, insights and proactively address issues.
- Perform weekly market surveys to Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.
- Oversee all on-campus and in-person marketing events.
- Execute social media and communication strategies on various platforms to engage customers.
Financial Performance
- Manage promotional material and property incentives meeting marketing and concession budget.
The responsibilities listed above are not all inclusive.
Qualifications
- College graduate preferred, with a minimum of two years of customer service, sales and/or community management experience, or an equivalent combination.
- Previous multi-site experience.
- Ability and willingness to work up to six days per week for necessary level of management coverage.
- Values and fosters a sensitive and supportive approach to a diverse working and living environment.
- Commitment to excellence and high standards, with acute attention to detail.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office and Property Management Systems.
- Works well with all levels of management.
- Strong organizational, problem-solving, and analytical skills.
- Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.
- Works well independently and as a member of various teams.
What We Require
- Customer-centric mindset
- Exceptional written and verbal communicator
- Brand awareness
- Marketing and leasing
- Keen organization and prioritization skills
- 1+ years’ experience working in customer service
Relevant Systems and Platforms
- Entrata (Property Management System)
- Greenhouse (Applicant Tracking System)
- Lattice (Performance Management System)
- Turnable (Electronic Turn board)
- Microsoft Office
- Social Media Platforms (Instagram, Tik Tok, Facebook)
Operational Details
- Job location is at the assigned property.
- Working hours consist of daytime business hours and up to six days per week during peak times.
The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.
IND1 #wearehiring #werehiring
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