Social Senior Account Executive

Job Title: Senior Account Executive (Social)

Location: London

Mandatory office days: Tuesday, Wednesday, Thursday.

Work from Home days: Monday and Friday

Reports to: Senior Account Manager or Account Director

Department: Client Services

Welcome to NewGen

We’re a global social and creator agency that exists to make brands iconic, standing at the forefront of culture, creators and community.

Founded by our 30 Under 30 co-founders, NewGen is an independent agency working with some of the world’s biggest brands, including Pepsi, Samsung, SEGA and Cash App.

Privately owned and built to challenge the big networks and stale traditional agencies, we move fast and believe fresh ideas with the right culture capital can compete with anyone.

We’re setting the standards for the world’s most exciting brands and creators, so if you want to be part of something bigger and more ambitious than just another agency, this is the place to be.

The Role

We’re looking for a proactive and socially native Senior Account Executive with around 1–2 years’ agency experience who is ready to take the next step in their career.

You will support the day-to-day delivery of client accounts, helping ensure campaigns run smoothly, projects stay organised and communication across teams remains clear and effective.

Working closely with Account Managers and Account Directors, you will help coordinate campaigns, manage project administration and support client relationships. This role sits at the heart of campaign delivery and is ideal for someone who is highly organised, culturally plugged in and eager to develop their client management skills.

You will play an important role in ensuring that the work delivered by NewGen runs efficiently and meets our standards.

Support Day-to-Day Client Management:

• Support Account Managers in managing day-to-day client communication
• Help prepare client updates, status reports, presentations and meeting notes
• Ensure clear communication between clients and internal teams
• Build strong working relationships with both clients and internal teams

Campaign Coordination:

• Support campaign delivery from brief through to completion
• Track timelines, deliverables and tasks across projects
• Coordinate with creative, influencer, strategy and production teams
• Ensure assets and deliverables are prepared correctly before being shared with clients

Project Organisation:

• Maintain project trackers, timelines and documentation
• Support budget tracking and scope management across workstreams
• Help monitor campaign progress and flag risks early
• Support reporting and performance tracking across campaigns
• Ensure internal systems and documentation remain accurate and up to date

Social Management:

• Translate social trends and formats into content ideas
• Support with inbound and outbound community management
• Support with content analysis and social reporting

Team Support:

• Support Account Managers and Account Directors across campaign planning and delivery
• Work closely with creative, influencer and strategy teams to support collaboration
• Contribute to a positive, collaborative team culture
• Share ideas and observations from social platforms and creator culture

What You’ll Bring

Essentials:

• 1–2 years’ experience in social creative or integrated agency roles
• Experience supporting campaigns across social platforms
• Strong organisational and time management skills
• Strong understanding of social platforms, creator culture, internet trends, formats and creator ecosystems
• Confidence communicating with internal teams and supporting client communication

• Experience working in fast-paced agency environments
• Desire to grow and progress in account management
  

Working with clients across EMEA, fluency in a second language (French, Spanish and German in particular) would be a real bonus but not essential.

Why NewGen

Our people are the foundation of our business, so we believe in bringing benefits that actually make a difference. Here’s what the perks at NewGen are like:

• 20 days holiday per year, including bank holidays and a NewGen reset policy that entitles an additional 10 holiday days off per year (post probation)
• Additional birthday day off
• Christmas closure period
• Ben Allowance - Subsidised bespoke benefits package giving you access to benefits you want (Childcare, enhanced pension, healthcare, gym, Netflix, Deliveroo - you name it, it's on there)
• Access to private healthcare Post probation, you'll have access to private healthcare, inclusive of dental, vision and medical.
• Enhanced Maternity & Paternity policy and enhanced policies for same sex and non-binary couples
• Enhanced compassionate leave so you can genuinely take the time you need during difficult times
• Flexible working hours - earlier start for an earlier finish or a later start for a later finish. We want you to work in a way that works best for you and your lifestyle
• AI Budget - £30 a month to spend on AI to support your role
• Company summer and winter social gatherings and away days to bring together our global agency
• Community days - we give you time off to go support a cause you believe in!
• Culture - Enjoy perks such as a fully stocked kitchen, happy hour, monthly vibes and team bonding activities, all alongside an incredible team of people!

NewGen is committed to building a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We're committed to making our recruitment process accessible. If you need any reasonable adjustments at any stage of the application or interview process, please let us know and we'll be happy to help.