Commercial Director

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

The Business Development Manager will act as the new and existing client point of contact for all queries and coordinate internal stakeholders to resolve queries with the highest level of client satisfaction. Actively managing client relationships with the client relationship team, achieving revenue targets and drive business P&L.

Job Responsibilities:

The role duties and responsibilities will include but not limited to the following:

• Drive revenue targets by implementing new business development initiatives.
• Identify new clients for the Group.
• Undertake market outreach programs based on strategic initiatives.
• Be the dedicated point of contact and proactively manage the relationships of clients
• Participate in incident, problems, change request fulfilment and act as the advocate for the client in resolutions
• Development, implementation and monitoring of key account service level agreements with assigned clients (SLA’s).
• Action requests from assigned clients and coordinate internal stakeholders to resolve client queries
• Preparation of client reporting for assigned clients on a monthly/quarterly basis as required
• Assist with co-ordinating new product onboardings for existing and new clients
• Contact clients regularly to identify their needs, and to ensure they are satisfied with the received service and cross sell to clients
• Ability to lead face to face meeting with assigned clients.
• Champion service offering and capability amongst existing clients as well as championing cross selling initiatives across service lines
• Build presence and reputation of Apex in the location as cross border specialist
• Administration and maintenance of CRM system to enable efficient communication to existing clients
• Provide regular reports to internal teams on new / exiting funds

Proven Experience & Qualifications:

• Bachelor or Master level degree
• 6-10 years’ experience in funds administration, funds management, a custodian business or within financial services industry.
• Full understanding and experience in optimising the jurisdictional capability within a medium to large professional services organisation working and influencing across product lines and client services
• Ability to effectively engage and influence people
• Problem solving – Experience in troubleshooting all challenges, roadblocks, conflicts in the way of projects execution well in time and finding alternate solutions to protect the Organizational Interests.
• Resolves issues with internal & external customers, staff & vendors

Skills Required:

• Ability to work well under pressure;
• Strong collaborative approach and team player;
• Strong communication and analytical skills;
• Strong customer service focus
• Strong relationship management skills
• Strong communication skills both oral and written;
• Flexibility to adapt in a fast paced, evolving environment;
• Ability to work manage own timeline and prioritise tasks so as to meet client/internal deadlines;

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.