Digital Communications and Customer - Waverley Court

Digital Communications and Customer Lead - Fixed term until 31/01/2028
Waverley Court

Salary: £47,639 - £56,329
Hours: 36 per week

An exciting opportunity for a Digital Communications and Customer Lead in our Communications Team.
You’ll play a key role in the ongoing development of the Council’s customer and digital communications strategies – making the experience of dealing with us as easy and constructive as possible.

Are you a passionate and creative digital professional who thrives on telling compelling online stories and shaping digital strategy? Can you put yourself in our residents’ shoes and help them on their customer journey?

If the answer to these questions is yes, then you’ll be interested in an exciting opportunity for a Digital Communications and Customer Lead in our Communications Team.

In this position, you’ll play a key role in the ongoing development of the Council’s customer and digital communications strategies – making the experience of dealing with us as easy and constructive as possible.

You’ll collaborate closely with customer, digital and service delivery teams to refine and champion customer-friendly and inclusive content across our websites, portals and social media channels.

You’ll bring a thorough knowledge and understanding of digital, online and social media principles and practice, and an ability to keep pace with emerging approaches and new developments.

And you’ll have experience of working in a complex environment and influencing senior leaders.

In return for all of this, you’ll work in a dynamic, fun and supportive environment, safe in the knowledge that you’re making a positive difference to the people living, working and visiting our beautiful capital city.

We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.

Find out more about our commitment to equalities https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4

As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We’re interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Happy to talk flexible working.

Follow us on X at @edincounciljobs

View Digital Communications and Customer Lead job description

View Digital Communications and Customer Lead person specification