Implementation Specialist (Variable or Fixed Ops Experience Required)
At a glance
Mid-level Solutions & Sales Engineering role at Tekion. Canada · full-time · $69,000–$103,500 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll gather business and functional needs to shape solution development
- You'll map existing and future workflows, processes, and system interactions
- You'll help configure systems, run tests, and support user acceptance
- You'll produce user guides, process diagrams, and training content
- You'll maintain project outputs, track milestones, and use data to support delivery
What you bring
- Bring two to four years implementing automotive fixed operations software for parts and service
- Bring a bachelor's degree in business, information systems, computer science, or a related field
- Use Microsoft Excel and Lucidchart or Visio at a basic level for process mapping
- Show strong written and spoken communication skills and willingness to learn delivery methods and enterprise platforms
Who this fits
This role suits someone who is detail-focused, analytical, and interested in improving operational efficiency and customer experience through technology. Calgary is preferred, and the position requires ninety percent travel. Familiarity with CRM, ERP, or PSA systems is helpful but not required.
From the employer
About Tekion:
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
Job Introduction
The Implementation Specialist (internal title Business Solutions Analyst I) supports the delivery and implementation of scalable solutions within Tekion’s Professional Services organization. This role assists with gathering business requirements, documenting processes, supporting configuration, and contributing to testing efforts. The ideal candidate is detail-oriented, analytically minded, and motivated to learn how technology can improve operational efficiency and customer experience.
Key Roles & Responsibilities:Assist in collecting and analyzing business and functional requirements to support solution development
Document current- and future-state business processes, workflows, and system interactions
Collaborate with cross-functional teams to identify pain points and recommend areas for improvement
Participate in system configuration, testing, and user acceptance activities
Support the creation of user documentation, process flows, and training materials
Maintain project deliverables and assist in tracking milestones and timelines
Perform basic data analysis to support solution design and post-implementation success
Basic Qualifications:Position requires 90% travel
Position requires 2-4 years of experience implementing Automotive Fixed (Parts & Service) software
Calgary location preferred
Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
Basic proficiency with Microsoft Excel and process mapping tools such as Lucidchart or Visio
Familiarity with enterprise systems (e.g., CRM, ERP, PSA tools) is a plus
Strong written and verbal communication skills
Willingness to learn project delivery methodologies and enterprise business platforms
Perks & Benefits
Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development
Current Tekion Employees: Please apply via the Internal Job Board in Ashby
Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.
For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
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