Executive Account Director
At a glance
Leadership Account Management role at Tekion. Remote, United States · full-time · $135,000–$216,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll serve as the main client contact and represent the account's needs inside Tekion
- You'll maintain a clear view of workstreams, owners, deliverables, and deadlines
- You'll spot dependencies, conflicts, and risks early, then resolve or escalate them
- You'll align product, engineering, support, and operations teams around timely client updates
- You'll run status meetings and maintain agendas, notes, decisions, and follow-ups
What you bring
- At least five years in account management, client services, or program or project coordination
- The ability to manage many tasks, deadlines, and stakeholders without losing important details
- Strong relationship-building, communication, and client-facing skills
- Comfort coordinating across internal teams and using project-tracking tools
- A bachelor's degree is preferred, with equivalent practical experience also considered
Who this fits
You'll thrive if you build client trust, stay highly organized, and can coordinate many moving parts at once. Despite the remote label in the header, the description places the role in the Detroit area with a hybrid on-site arrangement in Warren, Michigan. You must already live near that location because relocation is not provided.
From the employer
About Tekion:
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
This role is located in the Detroit, Michigan area and will be on site hybrid in Warren, Michigan. We will only consider candidates located near this location. No relocation is provided.
Job Introduction:
Owns the day-to-day client relationship and successful execution of a high-value OEM account. This role is the client's primary point of contact and the internal hub of coordination across a program with a significant number of concurrent workstreams and stakeholders. Success depends on two things above all: building genuine trust with the client and staying rigorously organized so nothing across the account is ever dropped.
Key Roles and Responsibilities
Serves as the client's primary point of contact, building a trusted, responsive relationship and representing the client's needs internally.
Tracks all active workstreams, deliverables, owners, and deadlines across the account, and keeps a clear, current system of record so nothing falls through the cracks.
Proactively identifies scheduling conflicts, dependencies, and at-risk items across the account's many moving parts, and resolves or escalates them before they affect the client.
Coordinates across internal teams (product, engineering, support, operations) to keep work moving and ensure the client gets timely, accurate updates.
Plans and runs regular status meetings and check-ins, and prepares clear agendas, notes, and follow-up trackers for each.
Monitors overall account health and client satisfaction, surfacing concerns early and following through until they're resolved.
Maintains organized documentation of decisions, commitments, and open action items so the account's history and status are always easy to reference.
Basic Qualifications
5+ years of experience in account management, client services, or program/project coordination.
Bachelor's degree preferred, or equivalent practical experience.
Demonstrated ability to manage a high volume of concurrent tasks, deadlines, and stakeholders without losing track of details.
Strong relationship-building, communication, and client-facing skills.
Comfortable coordinating across multiple internal teams to get things done.
Working knowledge of project-tracking tools (e.g., trackers, shared task boards, status dashboards).
Perks & Benefits
Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages
The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development
Current Tekion Employees: Please apply via the Internal Job Board in Ashby
Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.
For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
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