Customer Solutions Specialist
At a glance
Mid-level Solutions & Sales Engineering role at TE Connectivity. Grayslake · $45,600–$57,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle customer requests about quotes, technical product details, applications, and contract issues
- Chase quote and project updates to support sales and gather market intelligence
- Coordinate with order entry, manufacturing, and shipping on pricing, lead times, freight, and payment terms
- Give customers accurate, timely answers while working with teammates to resolve their needs
What you bring
- At least two years of relevant work experience is required
- Bring strong attention to detail and the ability to work independently while giving accurate information
- Use Microsoft Excel and Word proficiently in daily work
- High school education, vocational training, or an equivalent background is preferred
- Electrical or related industry experience is desired
Who this fits
This role suits someone with customer-facing experience who can manage detailed requests independently and coordinate order questions across teams. The work takes place in an office in Grayslake and involves extended sitting, along with bending, walking, talking, and arm and finger movement.
From the employer
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
The Product Information Associate III supports customers, distributors and the outside sales team by providing accurate, timely and quality work.
Job Requirements
- Prompt handling of all customer service requests, including but not limited to quotes, technical product information, application questions, and customer contract resolutions.
- Follow up on quotes and projects to drive sales and derive market intelligence.
- Ensure timely responses to customers.
- Work with order entry, manufacturing and shipping to resolve questions on orders including but not limited to pricing, lead times, freight, payment terms, and part numbers.
- Work with team members to meet customer’s needs.
What your background should look like
Knowledge, Skills and Abilities:
- High School, vocational training or equivalent is preferred.
- 2 or more years of related work experience.
- Electrical or industry related experience is desired.
- Ability to work independently with attention to detail and provide accurate information
- Proficient in Microsoft Excel and Word
- Knowledge of an ERP system is a plus.
Physical Requirements:
- Position requires sitting for extended periods, bending, walking, talking, and arm and finger movement.
Work Environment:
- Work performed in an office environment.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, TeamworkABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
COMPENSATION
• Competitive base salary commensurate with experience: $45,600 - $57,000 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
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